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Securitas Technology · 3 hours ago

Alarm Monitoring Operator Team Lead

Plymouth, MN

Full-time

Onsite

Mid, Senior Level

$20/hr - $20/hr

1+ years exp

Securitas Technology is a nationwide provider of security solutions, and they are seeking an Alarm Monitoring Operator Team Lead to oversee the Monitoring Operations Center. This role involves responding to alarm signals, training new hires, and ensuring operational workflow while acting as a mentor and leader for the team.

Physical SecuritySecurityVideo

Responsibilities

Respond to incoming alarm signals and phone calls for our commercial and national accounts according to SOPs. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately and accurately

Answers the multi-line telephone system

Assist as needed for remote arming requests

Understand vapor paper and determine when in considered a down situation

Understand all MAS receiver signal and task numbers associated with receiver or MAS automation

Be a team leader for all centers and champion the Monitoring Operation Center’s policies and goals

Assist co-workers on the floor with alarm procedures and coaching

Assist with training new hires once they reach the floor

Obtain specific client certifications/training as needed, subject to change as the client base changes

Ability to work special customers in buffer

Assist with reviewing partitions and assist with SLA customers as defined by MOC Management

Cross trained in Care and Programming functions

Adjust ques, work with break schedules, change assignments in absence of supervisor and give direction when needed

Assist with escalation calls

Will need to adjust to changing call assignments. These will vary by location due to each locations ability to handle certain kinds of calls and access to certain patricians. This may change throughout the shift

Assist with monitoring operational workflow

Prepare and motivate staff to provide top level service to all customers

Coaching and developing front line team members

Build, establish and maintain open lines of communication across all centers

Back-up the shift supervisor when unavailable

Send out break/call assignments in absence of supervisor

Qualification

Alarm monitoringClient certificationsTeam leadershipMicrosoft OfficeCommunication skillsMulti-taskingEntrepreneurial mindsetProblem solvingOrganizational skills

Required

Flexible schedule to include weekends and holidays

Be a problem solver and identify solutions

Good interpersonal communication and organizational skills

Able to work with minimal supervision

Ability to use Microsoft office and use of dual screens, multiple software programs

Ensures confidentiality of customer and team member information at all times

A positive attitude embracing teamwork, continuous improvement, and a willingness to learn

Preferred

18 months in monitoring role with Securitas

Good standing with attendance policy

Stack ranking of 50 EVP or over

No QAC complaints in past 9 months

97% or higher score on monthly quizzes in past 6 months

Proficient in down testing

Complete TMA Level 2

Must pass lead assessment

Exhibit excellent oral and written communication skills

Have an entrepreneurial mind set

Must be able to multi-task and prioritize handling multiple challenges

Ability to perform duties with a high degree of urgency and accuracy

Benefits

Opportunity for annual merit pay increases

Paid company training

Medical, Dental, Vision, and Life Insurance

Company Paid Short Term and Long-Term Disability

401K with 60% Match up to 6% of salary

Paid vacation, holiday and sick time

Educational Assistance

Exceptional growth opportunities

Wide variety of employee discounts on travel, equipment, and more!

Company

Securitas Technology

Glassdoor2.5

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.

Uniontown, Ohio, USA

1001-5000 employees