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Schneider Packaging Equipment, A Pacteon Company · 2 hours ago

Field Service Technician

Syracuse, NY

Full-time

Onsite

Mid Level

$25/hr - $50/hr

3+ years exp

Schneider Packaging Equipment, a Pacteon Company, is a leading manufacturer of case packing and robotic palletizing solutions. The Field Service Technician will provide professional equipment installation, maintenance, troubleshooting, and customer support services for Schneider products, while ensuring customer satisfaction and adherence to quality standards.

HardwareManufacturingPackaging Services

Responsibilities

Provide professional equipment installation, maintenance, troubleshooting and customer support services for a complete range of Schneider products

Demonstrate excellent technical, customer service and communication skills on the job

Train customer employees on fundamental operation and maintenance procedures for Schneider equipment

Meet Schneider's quality standards while maintaining working knowledge of relevant technologies and best practices

Perform installation, start up and debug of Schneider equipment at customer locations

Provide service maintenance, troubleshooting, and training following established company procedures

Greater than 75% travel required

Serve as the liaison between the customer and company. Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.)

Manage the assigned project ensuring schedules and objectives are met. Ensure customer satisfaction by obtaining written site acceptance on work performed

Demonstrate profound knowledge of the theory of operation, maintenance and troubleshooting of all equipment, operator interfaces, applied technologies and sub-components applied in the manufacture of Schneider equipment

Utilize Dynamics 365 Field Service Module to complete daily time entries. Provide trip report entries detailing service trip progression and results

Manage trip expenses utilizing SAP Concur platform

Provide in-house technical and phone support when requested

Use a wide variety of resources (hand tools, computers, and software) to perform routine and non-routine maintenance, troubleshooting and reports

Support back office ensuring all daily/weekly documentation is completed, accurate and submitted in a timely manner

Perform other duties as assigned by management

Qualification

Electrical skillsMechanical skillsProgramming skillsFANUC robotics experienceDynamics 365 Field ServiceMS Office proficiencyPersonal accountabilityCommunication skillsOrganizational skillsAttention to detail

Required

Associates degree in applied technology or completed mechanical/electrical apprenticeship or equivalent experience

3+ years of experience in a field service capacity or as a plant maintenance technician

Strong electrical, mechanical, and programming background. This includes robotics and PLC ladder logic

Demonstrated proficiency in MS Office applications

Excellent communication and organizational skills, with attention to detail

Strong sense of personal accountability regarding meeting deadlines

Ability to operate computer, telephone, hand tools and shop equipment

Ability to work independently

Electrical/mechanical/programming skills

Manual dexterity sufficient for constant use of a keyboard, mouse, hand tools and telephone

Speech and hearing sufficient for regular communications

Vision sufficient for use of a computer monitor and transaction documents

Ability to perform climbing, stooping, crouching, walking, grasping, talking, hearing and repetitive motions

Executing up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects

Close mental and visual requirements needed to perform work dealing primarily with machine building, electrical, mechanical, robotic, blueprint reading – mechanical and wiring, and customer service

Ability to plan, schedule, train, check and evaluate work

Ability to troubleshoot immediately and independently as machine problems come up at customer site (electrical/ programs/machine)

Valid driver's license and acceptable motor vehicle record