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Brakebush Chicken · 9 hours ago

Support Center Technician III

Irving, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

Brakebush Chicken is a company that provides equal employment opportunities and is seeking a Support Center Technician III. This role is responsible for providing front-line support to end users on various technical issues, managing IT equipment, and maintaining documentation related to hardware and software.

AgricultureFood and Beverage

No H1B

Responsibilities

Provides front-line support. The incumbent will provide support, to end users at all Company facilities and remote employees nationwide, by maintaining a “customer first” attitude to ensure customer/end user satisfaction. All issues will be tracked to resolution

Manages IT equipment. The incumbent will manage equipment, consumables, and other supplies to prevent unnecessary downtime on needed equipment and will perform hardware repair/builds of desktops, laptops, tablets, cell phones and printers

Supports the documentation management. The incumbent will maintain documentation on applications, hardware, software, and over-all general procedures and collaborate with other team members to identify and suggest possible procedure improvements

Qualification

Customer support experienceTroubleshooting skillsWindows 11Active DirectoryService NowMicrosoft 365Analytical skillsNetwork troubleshootingBasic networking knowledgeAttention to detailProblem-solving skillsCollaboration skillsOrganizational skills

Required

5+ years' experience in a customer support help desk role; and/or an associate degree in Information Technology or related field

Demonstrated customer service skills: a patient, caring and attentive demeanor is essential and the ability to strengthen internal relationships through collaboration

Able to organize and coordinate work within deadlines; can efficiently handle emerging requirements with accuracy

Attention to detail: excellent organizational skills, strong analytical and problem-solving skills

Ability to troubleshoot and conduct research into a wide range of computing issues