Communication Technology Services (CTS) ยท 2 hours ago
NOC Assistant Manager
Greenville, SC
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $75K/yr
2+ years expCommunication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S. The NOC Assistant Manager is responsible for optimizing operational processes within the Network Operations Center, overseeing NOC technicians, and leading project management initiatives to enhance performance and service delivery.
Telecommunications
Responsibilities
Design, implement, and refine operational processes within the NOC to enhance efficiency and effectiveness
Develop and maintain Standard Operating Procedures (SOPs) for network monitoring, incident response, and ticketing management
Supervise, mentor, and train NOC staff to maintain high technical standards and procedural compliance
Conduct performance evaluations and provide ongoing development opportunities to enhance team capabilities and knowledge
Act as the primary point of contact for regional coordination involving customer onboarding, installation, and operational concerns
Facilitate effective communication between the NOC and regional teams to ensure alignment in dispatch and resolution of regional issues
Serve as an escalation point for customer interactions and play a key role in customer onboarding and relationship development
Manage projects related to the setup, upgrading, and optimizing core operational platforms and NOC processes while taking on the lead on projects when necessary
Monitor project progress, allocate resources efficiently, and ensure timely achievement of project milestones
Oversee the day-to-day operations of the NOC, ensuring adherence to customer Distributed Antenna System (DAS) and network availability requirements
Monitor system alerts and alarms and coordinate timely triage, response, and resolution to minimize downtime, SLA compliance and ensure network integrity
Maintain and update system databases, ticketing systems, and maintenance dispatch processes to ensure accuracy and efficiency
Provide administrative support and assist with billing as required, following directives from the NOC Manager
Conduct trend analysis on alarms and incidents to identify patterns and opportunities for process improvements
Prepare and present Monthly Reports on NOC performance and track project statuses to ensure alignment with objectives
Qualification
Required
Attention to Detail: Demonstrated accuracy and thoroughness in all operational tasks and documentation
Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively with regional teams and NOC staff
Experience: Minimum of 2 years in systems/network monitoring, process development, or a related role. Familiarity with CTS Operations Standards, Fiber/Passive DAS, and WLAN systems is essential
Education/Certifications: Relevant certifications (e.g., A+, Security+, Network+, Server+) or equivalent professional experience
Technical Skills: Proficient in Windows, Microsoft Office, Visio, and IBWave platforms. Strong problem-solving skills, with the ability to mentor and support field technicians effectively
Preferred
Local candidates highly preferred who can work on-site
Open to remote candidates who reside in the Tri-State area of South Carolina, North Carolina and Tennessee depending on their experience with Fiber/Passive DAS Network Operations Management
Benefits
Medical
Dental
Vision
Paid Time Off (PTO)
Paid Holidays
401K
Company
Communication Technology Services (CTS)
CTS provides custom, carrier-grade, in-building and campus connectivity solutions for enterprises and mobile network operators, solving and managing the most complex networking challenges.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom McCloskey
Chief Operating Officer
Company data provided by crunchbase