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Four Seasons Hotels and Resorts · 8 hours ago

Lead Host/ess

Nashville, TN

Full-time

Onsite

Entry, Mid Level

1+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company that values exceptional guest experiences. The Lead Host/ess at Four Seasons Nashville will serve as the first point of contact for guests, ensuring seamless front-of-house operations and setting the tone for an exceptional dining experience.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Greet and welcome all guests in a warm, professional, and engaging manner

Manage reservations, guest flow, and table assignments to ensure smooth service operations

Escort guests to their tables and assist with seating as needed

Act as the primary communication liaison between guests, servers, back servers, food runners, and kitchen staff

Monitor the dining room to maintain optimal pacing, service flow, and guest satisfaction

Participate in pre-shift meetings and remain knowledgeable of menu items, wine selections, and daily offerings

Maintain cleanliness and organization of the restaurant entrance, host station, and coat check area

Ensure menus, floor plans, and host supplies are fully stocked and up to date

Answer phones and respond to guest inquiries professionally and efficiently

Comply with all Four Seasons standards, as well as federal, state, and local health, safety, and labor regulations

Qualification

Fine dining experienceReservation systems knowledgeCommunication skillsFoodWine knowledgeOrganizational skillsMultitasking abilityProfessionalismAttention to detail