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Clearwave Fiber · 8 hours ago

Supervisor, Installation & Repair

Panama City, FL

Full-time

Onsite

Mid, Senior Level

Clearwave Fiber is focused on building stronger communities through connectivity. They are seeking an Installation & Repair Supervisor to lead a team of technicians in installing and repairing various services while ensuring high-quality workmanship and customer satisfaction.

ConsultingInternetTelecommunications

Responsibilities

Lead, coach, and support a team of skilled technicians responsible for installing and repairing voice, video, broadband, and fiber services

Oversee day-to-day field operations, scheduling, service orders, preventive maintenance, and troubleshooting

Ensure high-quality workmanship, safety compliance, and timely completion of work

Conduct quality control assessments and audits to keep work standards high and repeat truck rolls low

Serve as the go-between for Operations, Sales, Engineering, and Customers — keeping everyone aligned and informed

Analyze trouble tickets and productivity data to identify wins, gaps, and opportunities for improvement

Train and develop technicians on evolving fiber and fixed wireless technologies

Model professional behavior and create a team culture of accountability, pride, and ownership

Take part in hiring, performance feedback, coaching, and recognition

Maintain accurate reporting, inventory accountability, crew schedules, and compliance documentation

Jump in to support other Clearwave markets as needed

Qualification

Fiber Technology KnowledgeTroubleshooting SkillsTeam LeadershipQuality ControlCustomer ServiceCoachingSchedulingPerformance FeedbackInventory Management

Required