Prevea Health ยท 4 hours ago
Patient Service Representative - St. Marys MOB
Green Bay, WI
Full-time
Onsite
Entry Level
1+ years expPrevea Health is an organization that values kindness, responsibility, inclusivity, wellness, and inspiration. The Patient Service Representative (PSR) role is responsible for welcoming, registering, and scheduling patients, acting as a liaison between patients and medical staff to create a positive first impression for anyone using Prevea Health services.
Health CareHospital
Responsibilities
Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea
Obtain and confirm accurate demographic and insurance coverage information
Route medical inquiries, complaints & messages to appropriate parties
Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs
Collect required payments, including co-payments, outstanding balances, and payments due at the time of service
Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
Schedule and confirm patient appointments
Provide accurate daily batch and/or deposits to appropriate staff for processing
Qualification
Required
High School Diploma and/or GED Required
1-3 years Experience in customer service, insurance and/or healthcare setting Preferred
Display proficient telephone and computer skills with clear and professional speaking abilities
Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction
Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance
Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes
Capable of effectively and positively interacting with staff members throughout the company
Promote teamwork and provide a supportive environment throughout the organization
Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately
Able to work independently and think critically using provided information
Preferred
1-3 years Experience in customer service, insurance and/or healthcare setting Preferred
Company
Prevea Health
Prevea Health is a health care organization that provides high-quality convenient, primary and specialty health care.
1001-5000 employees
H1B Sponsorship
Prevea Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (8)
2022 (12)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Ashok Rai
President and Chief Executive Officer
Lorrie Jacobetti
Sr VP/CFO
Company data provided by crunchbase