Innovative Refrigeration Systems, Inc. ยท 4 hours ago
Customer Success Representative
Lyndhurst, VA
Full-time
Onsite
Entry Level
2+ years expInnovative Refrigeration Systems, Inc. is looking for a proactive and service-oriented Customer Success Representative in Lyndhurst, VA. This role supports customers using SaaS products by ensuring effective onboarding, thorough training, and ongoing support to enhance customer satisfaction and success.
ConstructionIndustrial EngineeringMechanical Engineering
Responsibilities
Serve as the primary point of contact for clients following the sale of SaaS products
Manage the full customer lifecycle: onboarding, implementation, adoption, satisfaction, and retention
Conduct activation webinars for new clients
Schedule and coordinate software training sessions
Respond to customer support tickets and follow up on resolutions
Analyze customer engagement metrics to guide outreach
Build lasting client relationships as a trusted advisor
Conduct regular account health checks
Reach out quarterly to clients to identify new opportunities
Work cross-functionally with departments to assist customers
Support Sales in upselling additional products to existing clients
Collaborate with colleagues on software and non-software-related client needs
Qualification
Required
2+ years of general customer service experience preferred
Professional communication skills via phone and email
Proficiency in Microsoft Office Suite, internet research, and data entry
Familiarity with CRM or helpdesk tools (Salesforce, HubSpot, etc.) is a plus
Detail-oriented and capable of handling multiple tasks
Strong verbal and written communication
Excellent problem-solving skills
Able to work independently and as part of a team
Must be able to remain in a stationary position (seated or standing) for extended periods
Occasionally, you may need to lift or carry items up to 25 pounds (e.g., office supplies, small equipment)
Preferred
Previous experience in a SaaS customer-facing role
Background in coaching, training, or teaching
Benefits
Retirement plan; company matches dollar for dollar up to 15%
Health insurance; company pays 75% of the premiums for employee/family
Dental insurance
Vision insurance
Weekly pay
Competitive vacation & holiday pay
Supplemental insurance available (Aflac)
Short-term & long-term disability coverage
Accidental death/dismemberment coverage after one year of employment
Life insurance coverage after one year of employment
Employee referral incentives
Opportunities for advancement, professional development, training opportunities, and apprenticeship programs available
Discounts on cell phone plans, rental vehicles, and other company discounts for eligible positions
Company
Innovative Refrigeration Systems, Inc.
For more than 30 years, Innovative Refrigeration Systems, Inc.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-01-11Private Equity
Recent News
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