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The CCS Companies · 4 hours ago

CSA, Commercial Dialer

Portsmouth Office - Portsmouth, NH 03801

Full-time

Onsite

Entry Level

2+ years exp

The CCS Companies is seeking a Customer Service Agent (CSA), Commercial Dialer who will interact with clients' customers to negotiate payment arrangements and resolve disputes. The role involves making outgoing calls, maintaining compliance with laws, and ensuring a professional customer experience.

Financial ServicesInformation TechnologyMessaging

Responsibilities

Utilizes CCS Manual Call Launcher (MCL) to initiate and handle outgoing calls

Maintains a professional and customer-friendly manner with each account

Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP)

Handles outgoing calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism

Negotiates payment plans and settlements with our clients customers based upon client-specific parameters

Identifies disputes promptly and ensures proper resolution

Participates in various problem-solving and decision-making activities, as required

Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment

Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives

Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner

Performs other tasks as may be assigned by manager/supervisor

Qualification

Customer service experienceCCS Manual Call LauncherFDCPA/UDAAPBilingual/multilingual skillsBasic math skillsTyping skillsCoachableInterpersonal skillsVerbal communicationWritten communication

Required

High school diploma or GED equivalent required

Strong interpersonal skills and able to communicate effectively in writing, and verbally (in person/or via phone), with supervisors, managers and customers

Able to execute verbal and written directions from the supervisors and managers

Able to read and interpret information in written form and from a computer monitor regarding clients, consumers, policies and procedures, laws, and company memos

Able to operate various equipment and computer systems requiring manual and visual dexterity, and hand/eye coordination (i.e. typing/keyboarding)

Basic math and writing skills

Moderate typing skills required (35 wpm)

Successful completion of a company-sponsored one-week training program

Ability to speak, read and write clearly and concisely in English

Able to maintain a predictable and consistent full-time work schedule