Dana-Farber Cancer Institute · 4 hours ago
HR Solution Center Representative I
Brookline, MA
Full-time
Onsite
Entry Level
$51K/yr - $60K/yr
1+ years expDana-Farber Cancer Institute is a leader in groundbreaking cancer research and patient care, committed to creating an inclusive environment. They are seeking an HR Solution Center Representative I to provide employee support for HR-related inquiries and processes, ensuring exceptional customer service and accurate information regarding HR policies and programs.
CommunitiesHealth CareHealth DiagnosticsHospitalNon ProfitOncology
Responsibilities
Serve as the initial point of contact for HR inquiries and provide prompt and courteous assistance via phone, email, or other communication channels
Respond to tier 1 questions for all HR inquiries including Benefits, Compensation, Leave of Absence, Employee Relations, Organizational Development, and Payroll/Time Keeping
Accurately document and maintain employee records, ensuring confidentiality and data accuracy
Assist employees with HR system navigation, including self-service portals and online tools
Stay updated on changes in HR policies, procedures, and employment laws to provide accurate and up-to-date information to employees
Guide employees through various HR processes, such as performance evaluations, leave management, and onboarding/offboarding procedures
Process open enrollment changes and assist with systems testing
Escalate complex issues to Tier 2 level support for further investigation and resolution
Contribute to the improvement of HR Service Center processes and resources
Maintain a positive and professional demeanor while handling sensitive and confidential information
Provide training and guidance to employees on HR-related topics as needed
File employee information as necessary
Enters employee data (including job, payroll, and benefits) into HR system ensuring the accuracy of information and necessary approvals
Assist in administering the tuition grant program
Process training registration as necessary
Other HR related administrative tasks as needed
Qualification
Required
High school diploma or its equivalent required
1 – 2 years of experience working in Human Resources environment required
Strong organizational and case management skills with a keen ability to prioritize and multi-task
Ability to adhere to and meet deadlines
Experience in handling sensitive, confidential information
Excellent communicator (oral and written) including the desire to ask questions and learn from co-workers
Strong administrative and data management skills
Ability to raise issues proactively and in a timely manner
Proficient in using HRIS systems, i.e., PeopleSoft, Workday, Oracle HCM HR or UKG systems
Demonstrated experience utilizing MS Office Suite, MS Excel, Word, and other relevant software applications
Data entry experience within HR/Payroll systems
Well-developed team skills, unquestioned integrity, and the experience, confidence, and presence to effectively handle interpersonal relationships and sensitive HR issues
Knowledge of HR policies, procedures, and employment laws
Excellent verbal and written communication skills with the ability to explain complex HR information in a clear and concise manner
Exceptional customer service and interpersonal skills to build positive relationships with employees at all levels
Detail-oriented with excellent organizational and time management abilities
Ability to work independently, prioritize tasks, and handle multiple inquiries simultaneously
Maintains confidentiality and exercises discretion in handling sensitive employee information
Preferred
Previous experience in an HR Service Center, HR administration, or customer service role is preferred
Company
Dana-Farber Cancer Institute
Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research.
1001-5000 employees
H1B Sponsorship
Dana-Farber Cancer Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (148)
2024 (145)
2023 (155)
2022 (139)
2021 (105)
2020 (113)
Funding
Current Stage
Late StageTotal Funding
$88.08MKey Investors
Elaine and Eduardo Saverin FoundationThe DeGregorio Family FoundationLlama
2025-11-24Grant· $20M
2025-05-06Grant· $1M
2024-09-24Grant· $0.5M
Leadership Team
Edward Benz
CEO
Recent News
Medical Xpress - latest medical and health news stories
2025-12-29
MarketScreener
2025-12-16
Company data provided by crunchbase