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Compu Dynamics · 2 hours ago

Field Service Engineer

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

$65K/yr - $105K/yr

5+ years exp

Compu Dynamics is North America's premier technology infrastructure design-build partner, specializing in mission-critical data centers. The Field Service Engineer is responsible for providing onsite technical services to customers, delivering installation, startup, commissioning support, and maintenance services for advanced liquid cooling equipment.

Data CenterInformation TechnologyIT Infrastructure

Responsibilities

Participate in system deployment projects by delivering installation, startup, and commissioning support services for mission-critical liquid cooling systems

Assist with troubleshooting and fault isolation of programmable logic controllers (PLCs), electromechanical systems, networking, and cooling equipment during deployment

Identify necessary parts and components required to resolve equipment issues during installation and commissioning

Respond onsite to dispatches for scheduled and unscheduled service requests within the timeframes defined by customer service level agreements (SLAs)

Provide onsite technical support, including troubleshooting and repair of electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems

Maintain accurate and timely customer service records and reports within the service management platform

Recommend improvements to product manuals, operational processes, and field service procedures based on field insights

Ensure continuous knowledge of supported products, including maintaining required certifications

Contribute to the creation and refinement of service bulletins, procedures, and technical documentation

Support the development of training course content and provide technical training to customers and other field service personnel as required

Develop and maintain knowledge base articles and related technical content to support internal teams and customer operations

Partner with sales and business development teams as a technical resource to support customer engagements and solution development

Participate in process improvement initiatives and the development of new service offerings

Provide field feedback to engineering, product, and service leadership to support continuous improvement of systems and support models

Qualification

Field service experienceElectro-mechanical troubleshootingData center experiencePLC troubleshootingMechanicalElectrical schematicsLiquid cooling systemsCustomer service skillsCommunication skillsProblem-solving skillsTeam collaboration

Required

Minimum 5 years of experience in field service or a similar technical support position

Prior experience working within data center environments

Experience reading and interpreting mechanical and electrical schematics

Experience working with 124/208 VAC and 48 VDC systems

Demonstrated experience troubleshooting and repairing electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems

Preferred

Associate degree in an IT hardware-related discipline from a two-year college or technical school (or equivalent combination of education and experience)

Benefits

Medical, Dental, and Vision Insurance – effective the first of the month following hire, with plans currently offered through Cigna.

401(k) Retirement Plan – automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit-sharing opportunities.

Employer-Paid Life Insurance – coverage equal to 1x your salary.

Short-Term Disability (STD) – fully paid by Compu Dynamics.

Voluntary Benefits – including Long-Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage.

Paid Time Off (PTO) – accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment.

Paid Holidays – 7 company-observed holidays plus a floating holiday.

Birthday Time Off – 8 hours of paid time off during your birthday month.

Paid Parental Leave – 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA.

Volunteer Time Off (VTO) – 40 hours annually for community service.

Boot Reimbursement – up to $150 annually, available from your first day.

Tool Reimbursement – $250 annually, available after 60 days.

Tuition Reimbursement – up to $5,000 annually for approved educational programs.