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BrandBank (now Renasant) · 4 hours ago

Head Teller

Memphis, TN

Contract

Onsite

Mid, Senior Level

2+ years exp

BrandBank (now Renasant) is focused on providing a best in class branch experience for customers. The Head Teller will lead and manage the teller team, ensuring exceptional customer service and operational excellence, while also overseeing compliance and mentoring new tellers.

BankingFinanceFinancial Services

Responsibilities

Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities to help a customer

Maintain and role model service knowledge standards in conjunction with related regulations, policies and procedures

Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc

Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and perform branch capture procedures

Recognize/identify all customer needs, cues and clues in every transaction and properly refer customers to the platform for an additional needs based conversation

Protect the bank from unnecessary risk by following compliance, risk and operational procedures

Assist with all monthly and quarterly branch assessments

Mentor and onboard all new Tellers - create a great experience for all new Tellers when they join the team. Ensure all training is completed

Participate in interviewing, selecting and training teammates

Supervise all Tellers and provide override approval on transactions, oversee daily personnel and team balancing of teller drawers

Help lead, with the Branch Manager/Assistant Manager, sales, service and operational meetings, including security meetings

Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance

Perform other related duties as assigned

Qualification

Cash handling experienceCustomer experienceLeadership experienceSales managementCoaching skillsAttention to detailTechnology proficiencyEffective communicationTeamworkTime managementOrganizational skills

Required

High school diploma or equivalent required

Minimum of 2 years of cash handling experience, one of which must be successful teller experience

Minimum of 1 year leadership experience

Proven track record of leadership, sales management, and coaching

Ability to produce individual and team sales and customer experience results

Effective written and verbal communication skills

Strong sense of teamwork; ability to work cooperatively in a team environment

Attention to detail with strong record of accuracy in handling of transactions

Comfortable using a variety of technology software products to process transactions

Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes

Ability to travel for training, other development opportunities, and between branches, as needed