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Putzmeister America, Inc. · 2 hours ago

Technical Support Engineer

Sturtevant, WI

Full-time

Hybrid

Entry, Mid Level

Putzmeister America, Inc. is a world-class leader in concrete pump manufacturing and support. The Technical Support Engineer acts as a liaison between customers, dealers, and internal teams to enhance customer satisfaction and resolve product issues.

Building MaterialConcertsConstructionIndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingTransportation

Responsibilities

Responds to customer requests for technical support via verbal, written, and in-person communication

Develops and issues detailed structural repair procedures for use when addressing structural issues

Obtains component failure analysis from PM-Germany and/or key suppliers relative to warranty returns

Assists in the development and execution of PMA boom inspection training and welding certification programs

Provides a report of specific product problem information to the appropriate individuals in the PMA and PM-Germany Engineering and CSG departments

Visits dealers and customers to gather information that can be used to identify the root cause of product failures and apply that knowledge to help develop problem resolutions

Develops Service Information Bulletins notifying dealers and customers of upcoming product updates and improvements

Issues Service Information Letters based on technical information developed at PMA and information received from PM- Germany

Keeps well-informed on new engineering developments that are of interest to the Customer Support Group, dealers, and customers

Provides Field Service and Technical Support representatives with technical information on product issues that are under investigation

Ensures that the work area is orderly, clean, and safe on a daily basis

Maintains Putzmeister America’s high standards of quality

Expect to travel domestically less than 30% of the time

Specific safety training is required for new and current employees

Performs additional duties as assigned or directed

Qualification

Engineering drawings interpretationData analysisProblem-solvingSAPCADMicrosoft SuiteCommunicationTeamwork

Required

Strong problem-solving skills adaptable to a manufacturing environment

Self-motivated individual able to work effectively both independently and in team settings

Ability to read and interpret documents such as engineering drawings, safety rules, operating and maintenance instructions, and procedure manuals

Able to write clear and meaningful routine reports and correspondence

Can effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to work with mathematical concepts such as probability, statistical inference, and the fundamentals of plane and solid geometry, trigonometry, fractions, percentages, ratios, and proportions in practical situations

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Proficient in Microsoft suite

Preferred

Knowledge of SAP and CAD is a plus

Bachelor of Science Degree in a related discipline (Electrical, Mechanical, Hydraulic, or Welding) is preferred, or an Associate's Degree in a related discipline or equivalent relevant experience