Modern Office Methods ยท 2 hours ago
Tech Support Analyst
Cincinnati, OH
Full-time
Hybrid
Mid LevelModern Office Methods is a company that provides Managed IT Services to small to mid-sized organizations. They are seeking a highly skilled Tech Support Analyst who will be responsible for monitoring, maintaining, and troubleshooting clients' IT infrastructure, ensuring the stability and uptime of their networks, servers, and systems.
Business Information Systems
Responsibilities
Handle technical issues encountered by customers, providing guidance, troubleshooting assistance, and resolution strategies
Conduct analysis of network and system performance data, identifying trends, anomalies, and potential areas for improvement or optimization
Maintain monitoring and alerting configurations within the RMM platform, for troubleshooting and proactive problem resolution
Escalate troubleshooting efforts for critical incidents and outages, coordinating with internal teams, vendors, and clients to minimize impact and restore service expeditiously
Collaborate with NOC Engineers and other technical teams to develop and implement solutions, enhancements, and best practices for clients' IT environments
Participate in the evaluation, testing, and deployment of new technologies, tools, and methodologies to improve the efficiency and effectiveness of ALL operations
Qualification
Required
Good client communication skills
Ability to solve problems
Monitoring, maintaining, and troubleshooting clients' IT infrastructure
Handle technical issues encountered by customers, providing guidance, troubleshooting assistance, and resolution strategies
Conduct analysis of network and system performance data, identifying trends, anomalies, and potential areas for improvement or optimization
Maintain monitoring and alerting configurations within the RMM platform, for troubleshooting and proactive problem resolution
Escalate troubleshooting efforts for critical incidents and outages, coordinating with internal teams, vendors, and clients to minimize impact and restore service expeditiously
Collaborate with NOC Engineers and other technical teams to develop and implement solutions, enhancements, and best practices for clients' IT environments
Participate in the evaluation, testing, and deployment of new technologies, tools, and methodologies to improve the efficiency and effectiveness of ALL operations
Strong proficiency in Microsoft Server and Desktop Operating Systems (2019/Win 11 and newer)
In-depth knowledge of Microsoft patching for both Server and Desktop Operating Systems (2019/Win 10 and newer)
Strong understanding of networking concepts (subnets, NAT, DHCP, DNS) and protocols for designing and troubleshooting networks
Experience with virtualization technologies (VMware, Hyper-V) for resource optimization and high availability configurations
Strong firewalls skills (SonicWall, Fortinet a plus), intrusion detection/prevention systems, and security architectures
Proficient in backup and disaster recovery solutions for data protection and business continuity
Exceptional attention to detail and accuracy in documentation and incident analysis
Superior time management and multitasking skills in a dynamic environment
Excellent organizational skills for maintaining workflow order
Strong communication skills for collaboration with teams, customers, and vendors
Self-motivated and proactive with problem-solving
Adaptability to change and ability to perform under pressure
Associate degree or work experience equivalent
Benefits
An easy-going environment and culture (we all enjoy what we do)
The flexibility to work from home (we run a hybrid office)
A laptop setup and your own lego set on your first day!
A Proactive Approach to Ongoing Training to help you develop life-long skills
Company
Modern Office Methods
Modern Office Methods offers a full suite of office automation products.
Founded in 1957
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Resch
Chief Information Officer
Recent News
Cincinnati Business Courier
2025-02-26
Company data provided by crunchbase