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Hannaford Supermarkets · 6 hours ago

PT Customer Service Leader

Troy, NY

Full-time

Onsite

New Grad, Entry Level

$17/hr - $26/hr

Hannaford Supermarkets is a historic grocery retailer with deep connections to local farming and sustainability. They are seeking a PT Customer Service Leader to oversee front-end operations, ensure customer satisfaction, and maintain store safety and cleanliness standards.

Retail

Responsibilities

Observe and follow all company policies and established procedures

Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy

Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets

Assist in special projects and perform other functions as assigned by supervision

Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards

Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior

Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times

Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis

Frequently, perform cashier and/or bagging functions

Frequently, perform service desk/kiosk and if trained, bookkeeper functions

Perform all other duties as assigned

Qualification

Customer service skillsCashier technical skillsService desk/kiosk trainingEffective communicationLearn tasks

Required

Effective communication and customer service skills

Must meet minimum age requirements to perform specific job functions (18 years of age)

Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job

Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk

Perform repetitive hand and arm motions while standing/walking the majority of the shift

Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion

Push or pull up to 75 pounds on occasion

Work in and out of inclement weather when necessary

Gather up to five shopping carts and push them to designated areas

Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

Have sufficient visual acuity to check identification cards, checks, invoices and other written documents

Preferred

Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously

Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience

Handle cash pickups and change orders as requested and log as required

Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages

Provide customers and associates with hassle-free refunds while applying all applicable guarantees

Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service

Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Company

Hannaford Supermarkets

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Hannaford Supermarkets is a leading regional grocer operating in stores across Maine, Massachusetts, New Hampshire, New York and Vermont, most with full-service pharmacies.

Founded in 1883