Marborg Industries · 7 hours ago
Customer Service Representative
Santa Maria, CA
Full-time
Onsite
Entry Level
$20/hr - $25/hr
2+ years expMarborg Industries is seeking a Customer Service Representative to provide quality service and timely responses to customers. The role involves handling a high volume of calls, managing front desk duties, and addressing customer inquiries and complaints effectively.
Environmental ConsultingRecyclingWaste Management
Responsibilities
Professionally handle a high volume of incoming calls and inquiries
Manages front desk duties as it relates to Customer and Driver support. Payment requests and intercompany paperwork distributions
Works with customers on all commercial and residential “Go Backs, “Misses”, and general driver communication follow-up
Communicates with customers via phone and email to receive orders for service starts, stops, changes, exchanges, repairs, and payment processing. From time to time may be asked to assist with customer calls relating to other company services such as Roll Off
Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated personnel for investigation
Deliver ongoing support and guidance for all internal and external customers. Inquire if there is a need for new or additional services
Process pro-rations and the month-end billing process for new starts, service stops, changes, and special services
Initiate the Batch Print process for all work orders for the next day and distribute accordingly
Backs up and supports other office personnel when they are unavailable
Audits paperwork to ensure that the service required was received by the customer
Dispatches as needed to respond to incoming service orders and resolve route and service issues
Possess a strong knowledge of internal processes, and understand the correlation and link between all business units
Uses a database system to gather and input notes, changes, or work order actions in customer accounts
Meets or exceeds service quality and productivity goals set for the position
Attends mandatory training to enhance system and equipment knowledge and customer service skills
Communicates inter-departmentally with Santa Barbara offices via email; phone, and chat
Performs other duties as assigned
Qualification
Required
A minimum of 2 years of experience in a high-volume Call Center is required
Proficient in building trusting relationships with customers and being attentive to their needs
Customer-focused and exceptional listening abilities
Ability to effectively make quick, sound decisions
Professional phone and email etiquette
Strong ability to multitask in a fast-paced environment and high attention to detail
Excellent communication skills to effectively communicate to all levels of management and customers both verbally and in writing
Work efficiently and effectively, both independently and as a team, to meet MarBorg's customer service standards
Proficiency in the use of Microsoft Office software
Ability to work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone
Keying data entry efficiently and accurately with proficiency in typing/keyboard is required
High School diploma or general education degree (GED); and two years of related customer service experience are required
Ability to read and write English, and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak English effectively before groups of customers or employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratios, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Preferred
Bilingual English and Spanish skills a plus
Basic Spanish skills are a plus
Company
Marborg Industries
MarBorg Industries focuses on residential and commercial garbage collection, waste management and portable sanitation equipment.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2024-12-05
Company data provided by crunchbase