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Hilton · 2 hours ago

Front Office Manager - DoubleTree by Hilton Philadelphia Center City

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences. The Front Office Manager is responsible for directing and administering Front Office operations to ensure outstanding guest service and financial profitability.

HospitalityLeisureResorts

Responsibilities

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Ensure compliance with Company standards

Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns

Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Complete audit procedures, as needed

Recruit, interview and train team members

Qualification

Guest service managementTeam member performance monitoringBudgetingForecastingRecruitmentTrainingUp-selling techniquesDependabilityCustomer focusAdaptabilityLeadershipTeamwork

Required

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Ensure compliance with Company standards

Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns

Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Complete audit procedures, as needed

Recruit, interview and train team members

Hospitality - We're passionate about delivering exceptional guest experiences

Integrity - We do the right thing, all the time

Leadership - We're leaders in our industry and in our communities

Teamwork - We're team players in everything we do

Ownership - We're the owners of our actions and decisions

Now - We operate with a sense of urgency and discipline

Quality

Productivity

Dependability

Customer Focus