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BrandBank (now Renasant) · 8 hours ago

Teller - Floating

Memphis, TN

Full-time

Onsite

Entry, Mid, Senior Level

1+ years exp

BrandBank (now Renasant) is a financial institution focused on providing exceptional customer service. The Senior Teller is responsible for processing transactions, assisting customers, and driving sales opportunities while ensuring compliance with bank policies and procedures.

BankingFinanceFinancial Services

Responsibilities

Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc

Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation

Execute the Renasant Bank service standards in every customer and teammate interaction

Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern

Maintain service knowledge standards in conjunction with related regulations, policies, and procedures

Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures

Protect the bank from unnecessary risk by following compliance, risk, and operational procedures

Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations

Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments

May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates

Perform other related duties as assigned

Qualification

Teller experienceCash handlingCustomer service10-Key skillsMathematical skillsBank productsInterpersonal skillsWritten communicationVerbal communication

Required

High school diploma or equivalent required

Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction

10-Key skills

Mathematical skills, including the ability to count cash and coin in a fast paced environment

Good interpersonal skills

Effective written and verbal communication skills

Knowledge of and the ability to learn bank products and solutions

Ability to travel for training, other development opportunities, and between branches, as needed

Minimum of 1 year successful teller experience

Minimum of 1 year previous back-up Head Teller experience required