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Tiffin University · 2 hours ago

Director of Financial Aid

Tiffin, OH

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Tiffin University is seeking a Director of Financial Aid to provide strategic leadership and oversight for student financial aid programs. This role involves ensuring compliance with regulations, developing policies, and coordinating outreach efforts to support the university's goals.

Universities

Responsibilities

Establish and monitor policies and procedures to assure compliance with federal, state, and institutional regulations

Maintain updated information related to federal and state compliance issues for financial aid. Includes providing guidance and interpretation to others on financial aid regulations

Serve as liaison with the US Department of Education

Ability to and responsible for accurate completion of Satisfactory Academic Progress (SAP), Return to Title IV Calculations (R2T4), Verifications, Federal Work-study reporting, and FVT/Gainful Employment Reporting

Complete the FISAP form and Direct Loan, Pell, and Teach Grant close-out annually

Report to the federal and state agencies as mandated by law (PPA, E-APP)

Take the lead on data analysis and strategic projections regarding budgets, enrollments, and the strategic use of financial aid

Develop annual documents needed to process aid, as well as documents to be used for informative purposes, including website, social media, and publications

Understand FERPA regulations and the ability to manage confidential information

Respond to incoming communication, written and verbal

Collaborate with other staff in development and monitoring of processes that cut across office lines (i.e., Advancement Office regarding student endowment scholarships; Business Office on joint processing functions such as EFTs, student work-study, G5 drawdown, etc.)

Actively engage with the enrollment, retention, and persistence team, including weekly strategy meetings and active engagement and contribution

Develop a comprehensive understanding of relevant college and student records systems, such as registration, admissions, and student accounts, and provide similar opportunities for staff

Participate in professional development activities. Broaden awareness of financial aid regulations, policies, and procedures by attending the Federal Student Aid Conference each year, video conferences, and other training functions provided by the Federal and State Department of Education and the National Association of Student Financial Aid Administrators (NASFAA)

Utilize all software resources, including but not limited to: NSLDS, FAA Access, COD, CPS, FISAP, ELM, FastChoice, Colleague, and FSA Connect

Gather and coordinate reports and files for successful annual financial aid audits

Troubleshoot system processing issues, interfaces, and resolution of errors, and perform random quality assurance testing on financial aid processes

Supervise and coordinate award processing and packaging of all forms of student aid

Counsel and advise students, parents, alumni, and employees about financial aid eligibility, application procedures, aid programs, packaging policies, costs, billing process, and indebtedness

Assists in the preparation and presentation of information regarding federal, state, and institutional financial aid, scholarships, employment, and grants for various campus groups, high school students, and parents at meetings, group discussions, workshops, and recruitment sessions and orientations

Serve on appropriate committees

Supervises Financial Aid staff

Other duties as assigned by the supervisor

Qualification

Financial aid administrationFederal/state complianceStudent financial aid databaseProject managementSupervisory experienceData analysisCommunication skillsCounseling skillsMultitaskingCustomer service focusProblem-solving

Required

A Bachelor's degree is required

5-7 years of experience in student financial aid administration or related field

Supervisory and managerial experience in a professional office environment

Excellent communication and counseling skills (verbal, written, and presentation), including computer, math, and technical skills

Demonstrate experience working with diverse populations

Proven working knowledge in a student/financial aid database system and Microsoft products (i.e., Colleague, NSLDS, COD, CPS, Word, Excel, PowerPoint) required

Superior knowledge and understanding of the Federal/State laws and agencies governing student financial aid

Experience with both the strategic and operational aspects of higher-education financial aid

Proven track record as it relates to keeping staff motivated and working at optimum levels, especially at peak times, and establishing a customer service-focused culture, balanced with accurate processing

The ability to multitask effectively, managing simultaneous projects while working in a high-pressure, fast-paced, and frequently changing environment, is required

Ability to work flexible schedule to include office hours as well as potential extended hours and weekends required, some travel required

Demonstrated ability to diagnose and develop solutions to complex problems is required

Effective project management skills required, and enjoys discovering, creating, and training others on new solutions

Must be in good standing with Federal Student Loans

Preferred

A Master's degree is preferred

Benefits

Health Coverage: Medical, dental, and vision insurance to keep you and your family healthy.

Health Savings & Flex Spending Accounts: Options to save pre-tax dollars, with employer contributions to your HSA.

Income Protection: Employer-paid basic life insurance and long-term disability, plus voluntary plans for short-term disability, supplemental life, accident, hospital indemnity, and critical illness.

Retirement Savings: A 403(b) retirement plan with employer matching contributions to help you plan for the future.

Time Off: Generous paid time off for vacation and sick leave, plus paid holidays throughout the year.

Education Benefits: Tuition assistance and benefits for you and eligible family members.

Support Services: Access to a confidential Employee Assistance Program (EAP) for personal and professional support.