Dana-Farber Cancer Institute · 4 hours ago
Operations Director, Regional Campus
Foxborough, MA
Full-time
Hybrid
Director/Executive
$115K/yr - $145K/yr
8+ years expDana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. The Operations Director will oversee daily operations supporting care delivery to hematology/oncology patients, ensuring compliance with policies and procedures while collaborating with hospital leadership to enhance service offerings.
CommunitiesHealth CareHealth DiagnosticsHospitalNon ProfitOncology
Responsibilities
In collaboration with the VP Network Operations, Senior Director, Network Operations, site Medical Director and Nurse Director, creates and manages a comprehensive business and marketing strategy, including physician outreach and the growth of referrals
Collaboratively develops and ensures implementation of annual goals for site operations; oversees the development and deployment of strategies and tactics to achieve goals
Establishes and manages an excellent working relationship with leaders of the affiliate hospitals to enhance programs and services offered at each of the sites
Works with affiliate hospital to Implement new services and programs including 2nd opinions, multidisciplinary clinics, telegenetics, tumor boards, etc
Works closely with Marketing and Communications in planning for new marketing initiatives or materials and outreach
Oversee workflow development and identify opportunities for improvement of daily operations and patient flow
Collaborate with key physician leaders to develop site-specific growth plans
In collaboration with the Medical Director and Nurse Director, ensures that the service maintains constant readiness for all regulatory agency reviews including but not limited to the Joint Commission and the Department of Public Health
Work with unit co-leaders to ensure that staffing levels and resource allocation are appropriate
Ensure that the appropriate departments are alerted in a timely manner for problems relating to the efficient operation of the unit
Serve as the expert and super user for all IS systems
Supervise and oversee work of all administrative staff. This work includes, but is not limited to, the following:
Hold regular provider, administrative and all staff meetings in collaboration with the Medical Director and Nurse Director
Manage all performance reviews for administrative staff
Act as a mentor for administrative staff. Make recommendations for professional growth and development
Creates and maintains a positive work environment and employee engagement
Works with leadership to establish, implement and evaluate performance standards and expectations
Serves as a resource to staff on performance related issues, including providing feedback to staff and developing performance plans
Monitors staffing relative to workload and projected trends; conducts staffing/resource analysis and regularly informs leadership of relevant trends/future needs
Serve as cost center/budget manager for all site cost centers
Work with Senior Director, Network Operations, site Medical Director and Nurse Director to develop an operating budget and develop capital requests
Work with the Senior Director, Network Operations, and other staff to understand and address significant budget variances
Monitor and report revenue, volume, expenses and RVUs consistent with DFCI Institute-wide methodology, including developing and preparing reports and analyses as needed
Monitor OT and staffing levels in close collaboration with the Managers and Nurse Director
Continuously seeks opportunities for process and quality improvement
Provides oversight on quality initiatives and certifications; patient satisfaction surveys
Educates and trains staff in quality and process improvement approaches and tools
Participates in initiatives to improve the quality of patient care
Serves as team member in analyzing and/or implementing changes within the unit to enhance operational performance, workflow, efficiency, and inter-departmental activities
Qualification
Required
Bachelors Degree required, Master's Degree preferred
8 years of experience in a hospital clinic or oncology medical office setting
At least 5 years of progressively responsible ambulatory care management (or similar clinical care) experience
Previous experience managing staff
Excellent written and verbal communication and interpersonal skills to effectively collaborate with staff, patients, and external partners
Strong understanding of healthcare operations, including budgeting, policy development, and regulatory compliance
Strong leadership and management skills, with the ability to manage multiple practices and affiliations with hospitals
Demonstrated abilities in leadership and management, critical thinking, problem-solving, and decision-making
Demonstrated excellent organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously
Proficient in computer applications (e.g., MS Office, etc.)
Strong financial acumen and proven ability to work with budgets, financial, volume, and variance reports
Excellent customer service and conflict resolution skills
Company
Dana-Farber Cancer Institute
Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research.
1001-5000 employees
H1B Sponsorship
Dana-Farber Cancer Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (148)
2024 (145)
2023 (155)
2022 (139)
2021 (105)
2020 (113)
Funding
Current Stage
Late StageTotal Funding
$88.08MKey Investors
Elaine and Eduardo Saverin FoundationThe DeGregorio Family FoundationLlama
2025-11-24Grant· $20M
2025-05-06Grant· $1M
2024-09-24Grant· $0.5M
Leadership Team
Edward Benz
CEO
Recent News
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