Apply on Employer Site

Zurich North America · 4 hours ago

UA Manager - Middle Market

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

$74K/yr - $122K/yr

4+ years exp

Zurich North America is hiring an experienced UA Manager – Middle Market to join their Middle Market team in Atlanta. This role involves overseeing underwriting processes, ensuring operational performance, and managing customer service responsibilities while fostering team development and continuous improvement.

CommercialFinancial ServicesInsurance

Comp. & Benefits

No H1B

Responsibilities

Accountable for ensuring teams meet key operational performance goals

Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements

Follows up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process, and to develop appropriate action

Performs customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies, and answering policy coverage related questions

Participates in key account business relationships in person or teleconference with Underwriters

Conducts regular performance evaluations, ensures staff are meeting performance standards based on key operational performance metrics, staffing models and growth goals of the business units supported. Regularly conducts career development conversations with staff and creates robust development plans

Makes staffing decisions concerning hiring and guides staff development through identifying skills and training needs, delegating tasks appropriately, and motivating staff to provide outstanding client service

Build insurance operations and underwriting skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations

Builds strong relationships across the business. Takes leadership role in Underwriting team huddles and meetings

Assisting to onboard and train new Underwriting Assistants and Underwriters

Acts as subject matter expert for initiatives aimed at continuous improvement and operational performance

Qualification

Insurance knowledgeUnderwriting experiencePeople managementOperational performanceMetrics performanceCustomer serviceTrainingOnboardingCross-trainingLeadership skillsRelationship building

Required

Bachelor's degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area OR

Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years' experience in the Insurance, Underwriting or Market Facing area OR

High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area AND

Knowledge of the insurance industry and the legal and regulatory environment