Oxygen Digital Shop ยท 3 hours ago
CUSTOMERRELATIONSHIP EXECUTIVE
Hilton Head Island, South Carolina Area
Full-time
Onsite
New Grad, Entry Level
0+ years expOxygen Digital Shop is seeking a Customer Relationship Executive to handle inbound and outbound customer calls related to product inquiries, complaints, and service requests. The role involves ensuring customer satisfaction through timely support and coordination with internal teams.
E-CommerceHome AppliancesRetail Technology
Responsibilities
Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status
Provide accurate information about products, services, offers, and branch locations
Log all customer interactions and follow up on open cases until resolution
Ensure every customer query or concern is addressed within defined turnaround times (TAT)
Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support
Maintain customer satisfaction by delivering prompt, courteous, and professional assistance
Identify recurring issues and escalate them to the respective departments for permanent resolution
Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders
Qualification
Required
Minimum qualification: Plus Two / Diploma / Bachelor's Degree in any discipline
Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status
Provide accurate information about products, services, offers, and branch locations
Log all customer interactions and follow up on open cases until resolution
Ensure every customer query or concern is addressed within defined turnaround times (TAT)
Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support
Maintain customer satisfaction by delivering prompt, courteous, and professional assistance
Identify recurring issues and escalate them to the respective departments for permanent resolution
Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders
Preferred
Additional certification in Customer Relationship Management / Call Handling / Communication Skills will be an advantage
Company
Oxygen Digital Shop
South India's Leading IT and Home Appliance Retail Chain
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase