Dana-Farber Cancer Institute · 2 weeks ago
International Patient Concierge - Arabic Bilingual
Boston, MA
Full-time
Onsite
Mid Level
$51K/yr - $59K/yr
3+ years expDana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. They are seeking an International Patient Concierge to manage concierge needs for international patients and ensure a seamless experience through exceptional customer service and effective communication.
CommunitiesHealth CareHealth DiagnosticsHospitalNon ProfitOncology
Responsibilities
Acts as primary point of contact for international oncology patients/escorts at DFCI through the entirety of their care, ensuring seamless coordination of concierge needs, such as local short- and long-term lodging, air and ground transportation, and banking, religious, diet and cultural tourism accommodations
Develops and maintains key external business relationships with hotel/accommodation partners, local banking partners, ground transportation partners, etc. to continually improve offerings, maintain quality, and ensure stakeholder satisfaction
Develops and maintains strong professional relationships and communication with DFCI and BWH key stakeholders including International Patient Center, interpreter/ambassadors, referral sources, staff, patients, and families to continually improve operations, maintain quality, and ensure satisfaction
Develops, interprets, affects, and maintains Standard Operating Procedures (SOPs) in collaboration with leadership
Carries out major assignments in conducting the operations of the international office business through managing extensive patient portfolios
Manages the development and maintenance of resources for patients, including materials regarding lodging accommodations, airlines, local restaurants, services, and attractions
Independently troubleshoots problems expeditiously and uses discretion to determine when to escalate to other key stakeholders
Greets visitors and callers, handles their inquiries, and directs them to the appropriate person
Serves as on-call, after-hours contact to provide international patients assistance with the coordination of concierge needs outside of regular business hours as needed
Is key collaborator on the development and implementation of programmatic initiatives to optimize operations and programmatic development
Runs reports, monitors status of requests, and follows-up as necessary using individual and system tools to ensure seamless service. Strives to meet defined service levels and key performance indicators and standards
Collaborates with fellow international team members to ensure seamless coverage and task management in times of full and partial staffing levels; This may include assisting with requesting, tracking, organizing, or otherwise managing new or established patient needs and performing tasks that are typically the responsibilities of peers
Participates in training new hires
Participates in, initiates, and manages follow up items for meetings including but not limited to individual and international team, care team, embassy, medical advisor, and patient/family/escort meetings
Other duties and responsibilities as required
Qualification
Required
High school diploma required
3 years of administrative and/or customer service experience required, preferably in a healthcare setting
Strong analytical, decision making and time management skills
Exceptional computer skills and knowledge of Microsoft Office (operating systems, word processing, database, electronic mail, Internet, spreadsheet), Customer Relationship Manager (CRM) tools
Strong problem-solving skills including the ability to resolve complex issues on behalf of the providers and the patients
Exceptional customer service skills including the ability to deescalate and resolve patient concerns
Exceptional oral and written communication skills including email etiquette
Strong critical thinking and process improvement skills
Ability to relate to and collaborate with a varied workforce and patient base in a highly matrixed organization
Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Ability to handle sensitive and confidential information discreetly
Ability to adapt to changing priorities and champion change within peers
Highly motivated, independent, and capable of performing in a fast-paced environment
Team player
Preferred
Bachelor's degree preferred
Bilingual or Multilingual preferred
Knowledge of Arabic strongly preferred
Company
Dana-Farber Cancer Institute
Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research.
1001-5000 employees
H1B Sponsorship
Dana-Farber Cancer Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (191)
2024 (145)
2023 (155)
2022 (139)
2021 (105)
2020 (113)
Funding
Current Stage
Late StageTotal Funding
$88.08MKey Investors
Elaine and Eduardo Saverin FoundationThe DeGregorio Family FoundationLlama
2025-11-24Grant· $20M
2025-05-06Grant· $1M
2024-09-24Grant· $0.5M
Leadership Team
Edward Benz
CEO
Recent News
2026-01-13
Company data provided by crunchbase