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UCP of Central Florida · 9 hours ago

Therapy Practice Office Manager

Lake Mary, FL

Full-time

Onsite

Entry, Mid Level

$37K/yr - $38K/yr

2+ years exp

UCP of Central Florida is an innovative non-profit agency dedicated to unlocking the potential of children with and without disabilities. The Therapy Practice Office Manager will oversee the non-clinical operations of the medical therapy practice, ensuring efficient service delivery and financial performance.

Child CareCommunitiesHealth CareNon Profit

Responsibilities

Manage the day to day activities of the therapy practice to successfully meet budgeted goals

Serve as first point of contact for all potential therapy students/patients – following up within 72 hours: Ensure completion and submission of all information/paperwork required for the therapy program (new referrals, medical info, etc)

Accurately input and scan all billing, medical and other client information into EMR

Manage and schedule appointments to optimize client satisfaction and facility efficiency ensuring all children receive authorized services; prepare superbills daily for therapists

Maximize revenue by ensuring all treatments have required authorization, plan of care, prescription, etc

Manage and schedule initial therapy evaluations and on-going scheduling of therapy treatments for the clinic

Complete and/or provide required statistics and data for reports

Manage the Plan of Care process (sending, receiving, tracking, follow-up)

Collect and post payments. Follow-up with outstanding payments to ensure accounts are in good standing

Assist in the hiring/on-boarding of new therapists and provide on-going support

Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences

Performs other duties as assigned

Qualification

HIPAAMedical Billing CertificationEMRFunding sourcesCompassionate communicationComputer skillsCustomer service skillsSupervisory experienceBilingual (English/Spanish)Organizational skills