CAPS Customer Service Manager jobs in United States
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B. Braun Medical Inc. (US) · 5 hours ago

CAPS Customer Service Manager

positionAllentown, PA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$74K/yr - $93K/yr
date4+ years exp

B. Braun Medical Inc. is a leader in infusion therapy and pain management, dedicated to enhancing patient safety. The CAPS Customer Service Manager leads a team to deliver exceptional customer experiences, manage escalated issues, and improve service efficiency.

Clinical TrialsEducationHealth CareManufacturingMedical DevicePharmaceutical
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H1B Sponsor Likelynote

Responsibilities

Manages the customer service activities for the organization to ensure high level of customer service experience for CAPS’ clients
Manages a team of customer service representatives and provides coaching, and guidance
Identify and execute training opportunities for customer service representatives Establishes goals and metrics for the department and measures the team's performance
Provides reporting and data to management as required
Tracks customer complaints and inquiries and recommends changes to products or services to improve customer satisfaction
Handles complex and high-touch inquiries/issues/complaints from customers
Responsible for personnel actions including hiring, performance management, termination
Works with cross functional work team members such as Human Resources, IT, Operations, and Sales
Support development and proliferation of the annual corporate objectives

Qualification

Customer service managementTeam leadershipData metrics analysisProcess improvementCoaching skillsProblem-solvingCommunication skills

Required

Bachelor's degree required
04-06 years related experience required
Regular and predictable attendance
Occasional business travel required

Benefits

Healthcare
401(k) plan
Tuition reimbursement

Company

B. Braun Medical Inc. (US)

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B.
dateFounded in 1839
location
Bethlehem, Pennsylvania, USA
people-size10001+ employees
web-link
http://www.bbraunusa.com

H1B Sponsorship

B. Braun Medical Inc. (US) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (10)
2023 (14)
2022 (6)
2021 (12)
2020 (9)

Funding

Current Stage
Late Stage
Total Funding
$0.03M
Key Investors
Ben Franklin Technology Partners of Northeastern Pennsylvania
2020-10-27Debt Financing· $0.03M

Leadership Team

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Leigh Ann Stradford
Senior Vice President and Chief Human Resources Officer
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Rob Albert
Senior VP Marketing
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Recent News

PR Newswire
B. Braun Launches First-of-its-Kind Supply Assurance Program to Strengthen Supply Chain Resiliency and Support Uninterrupted Patient Care
2025-12-15
EIN Presswire
Bainbridge Health Celebrates a Year of Record Growth & Innovation at ASHP Midyear
2025-12-06
PR Newswire
B. Braun Medical Inc. Launches Piperacillin and Tazobactam for Injection and Sodium Chloride Injection in the DUPLEX® Drug Delivery System
2025-12-05
Company data provided by crunchbase