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Mercury Fiber · 4 hours ago

Field Services Technician l - St. Joseph, MO

St Joseph, MO

Full-time

Onsite

New Grad, Entry Level

Mercury Fiber is a leading provider of high-speed Internet and digital phone service. They are seeking a Field Services Technician I to install wireless broadband and fiber-optic services at customer premises, ensuring professional representation and customer satisfaction.

InternetMobile

Responsibilities

Installation of wireless broadband and/or fiber-optic service at customer premises

Interact with subscribers and represent the company in a professional manner

Properly configure and connect customer's home equipment to the Mercury Network

Troubleshoot customer broadband and/or fiber equipment

Assist sales team with localized marketing efforts

Other duties as assigned

Qualification

Cabling proceduresComputer networking skillsBasic mechanical skillsHandPower toolsBasic computer skillsOSHA CertificationsVoIP trainingFiber optic trainingCustomer serviceEffective communicationSelf-motivated

Required

Follow cabling procedures for wiring homes and businesses

Comfortable working on ladders, roofs, elevated locations, and other residential or commercial structures

Basic mechanical skills

Knowledge of and ability to operate basic hand and power tools

Basic computer skills and proficiency with computers

Basic computer networking skills and knowledge

Use of PC based applications to program and diagnose various communications equipment

Clean driving record and valid driver's license

Self-Motivated

Customer service oriented and professional in appearance

Ability to communicate effectively, both orally and in writing

Ability to stand, walk, sit, and traverse job sites for extended periods

Ability to bend, twist, stoop, kneel, crouch, crawl, and squat repeatedly

Ability to reach and grasp with hands and arms; must maintain balance during tasks, including carrying tools or materials while climbing

Ability to climb ladders (up to 25–40 ft), stairs, scaffolds, lifts, and elevated platforms using proper fall protection

Ability to lift, carry, push, or pull 50–100 lbs (frequently or repetitively depending on task)

Ability to move equipment up and down stairs when necessary

Sufficient hand strength and dexterity to operate hand tools and power tools as well as work with cables, connectors, microwave gear, and small components

Ability to work outdoors and indoors in all weather conditions year-round, including harsh environments

Ability to work in attics, crawl spaces, tight or confined areas

Ability to stand or kneel for long periods

Ability to ride in a vehicle for extended periods when traveling to job sites

Ability to work around live electrical components and sensitive equipment

Ability to see the full color spectrum (important for cable/connector identification)

Normal visual acuity and hand-eye coordination for detailed installation work

Ability to hear and communicate effectively with team members or customers

Regular, predictable attendance is required; including quarter-driven hours as business demands dictate

Ability to sit at a computer terminal for an extended period

May be required to operate general office equipment including but not limited to copiers, printers