This job has closed.

CGI · 2 hours ago

Passport Data Entry Clerk III

Chicago, IL

Full-time

Onsite

Mid Level

$21.21/hr - $21.21/hr

4+ years exp

CGI Federal is a leading IT and business consulting services firm, currently seeking experienced Support Associates to support the Chicago Passport Agency. The role involves operating equipment for high-speed scanning, preparing and mailing documents, and interfacing with passport applicants to ensure compliance with passport requirements.

AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Operate various equipment for high-speed scanning, mail out, and metering of mail

Prepare and mail envelopes with correct passport and corresponding supporting documents

Box and archive files for storage purposes

Interface with passport applicants at Agency/Center Information and Will-Call counters:

At the Information Station, ensure appointment is scheduled

Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication

Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information

Prior to distributing to applicants, print and review passport books for accuracy and quality

Process refund/reimbursement requests

Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports

Assist with Acceptance Agent training: prepare training materials, conduct “meet-and-greets,” set-up training sessions, conduct office tours, etc

Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities

Contact applicants to request necessary documents

Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application

Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system

Qualification

Microsoft OfficeGeneral office experienceHigh accuracyCommunication skillsTeamwork

Required

Bachelor's Degree

Four years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts

Three years of experience utilizing a variety of office software, specifically Microsoft Office

Capable of performing tasks while maintaining a high level of accuracy

Ability to work in one place and traverse the office on a continuing basis

Must maintain constant awareness of all aspects of internal and external security

Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment

Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required

Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift

Benefits

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.

401(k) Plan and Profit Participation for eligible professionals

Paid Time Off (PTO)

Paid Federal Holidays

Health & Welfare Benefits