Dana-Farber Cancer Institute · 6 hours ago
Patient Financial Counselor
Boston, MA
Full-time
Onsite
Entry Level
$48K/yr - $54K/yr
1+ years expDana-Farber Cancer Institute is a leader in cancer research and patient care, seeking a Patient Financial Counselor to assist patients with financial matters related to their care. The role involves conducting patient registrations, verifying insurance eligibility, preparing self-pay estimates, and providing financial information and options to patients.
CommunitiesHealth CareHealth DiagnosticsHospitalNon ProfitOncology
Responsibilities
Conducts registration interviews to collect or update patient demographic, as well as financial, and relevant personal information ensuring its accuracy and integrity
Verifies insurance eligibility and benefits using automated eligibility systems, payer websites, or by calling the insurance carriers and determines if any authorization requirements exist
Ensures Privacy Policy Acknowledgement and required consent forms are signed/acknowledged
Confirms patients are financially cleared or escalates patients to the Financial Clearance team for further review as needed
Supports DFCI initiates such as patient itinerary, RTLS badging, and requests for copy of medical records
Learns and understand MassHealth/ Health Connector application, eligibility, and enrollment processes by completing the MassHealth Certified Application Counselor (CAC) online training and maintains certification by completing ongoing training offered by MassHealth or the Health Connector
Assist patients in applying for and selecting a MassHealth plan for those who have been identified as uninsured or underinsured, both proactively and by providers and other teams within the Institute
Prepares self-pay estimates based on upcoming scheduled services at DFCI and collects deposits or payments as needed
Accurately and courteously explain Advanced Beneficiary Notices/Waivers and obtain patients signature and collects any required deposit/payment
Accurately and courteously explain policies regarding financial assistance programs and assist patients/families in the completion of applications
Answers phone and email inquiries from patients and other DFCI staff referring patients with registration updates and financial inquiries; answers or resolves inquiries whenever possible or refers to the appropriate team
Completes assigned work queues, projects, and other duties as directed
Qualification
Required
High school diploma or GED required
1 year of relevant work experience, such as customer service, hospital/physician office, referral / prior authorization, financial counseling and/or billing experience required
Basic knowledge of managed care policies and medical terminology
Basic knowledge of Epic or other hospital information systems
Customer service and communication, both written and verbal
Relationship building skills and collaboration abilities
Good judgment, tact, and sensitivity
Good analytical and problem-solving skills
Proficient use of Microsoft office
Ability to prioritize work and meet pre-determined deadlines, with direction
Ability to work with sensitive patient information and maintain confidentiality
Preferred
bachelor's degree preferred
Company
Dana-Farber Cancer Institute
Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research.
1001-5000 employees
H1B Sponsorship
Dana-Farber Cancer Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (191)
2024 (145)
2023 (155)
2022 (139)
2021 (105)
2020 (113)
Funding
Current Stage
Late StageTotal Funding
$88.08MKey Investors
Elaine and Eduardo Saverin FoundationThe DeGregorio Family FoundationLlama
2025-11-24Grant· $20M
2025-05-06Grant· $1M
2024-09-24Grant· $0.5M
Leadership Team
Edward Benz
CEO
Recent News
Medical Xpress - latest medical and health news stories
2025-12-29
MarketScreener
2025-12-16
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