Dana-Farber Cancer Institute · 5 hours ago
International Patient Liaison - Mandarin Bilingual
Boston, MA
Full-time
Hybrid
Mid Level
$54K/yr - $61K/yr
3+ years expDana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. The International Patient Liaison serves as the primary point of contact for international patients, ensuring seamless care coordination and exceptional customer service throughout their treatment journey.
CommunitiesHealth CareHealth DiagnosticsHospitalNon ProfitOncology
Responsibilities
Acts as primary point of contact for international oncology patients, families/escorts, and other external entities, ensuring seamless coordination of patient care and operations and departmental business needs are met by liaising with various clinical and administrative staff within DF and BWH
Develops and maintains strong professional relationships and communication with DFCI and BWH key stakeholders including disease center teams, International Patient Center, clinicians, interpreter/ambassadors, referral sources, staff, patients, and families to continually improve operations, maintain quality, and ensure satisfaction
Manages cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures at affiliated locations, including the Dana-Farber/Brigham and Women’s Cancer Center and Brigham and Women’s Faulkner Hospital
Independently problem solves and manages cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures
Manages the full cycle of oncology and non-oncology medical services for international patients, ensuring all needs of the patients and families are met throughout their visit
Manages billing and payments to provide timely, seamless service
Manages letters of guarantee process ensuring financial goals of the organization are met
Manages submission of treatment plans and writing of medical documentation to referring entities as necessary with close collaboration with Nurse Director, Nurse Navigators, and the medical oncology team
Develops, interprets, affects and maintains Standard Operating Procedures (SOPs) in collaboration with leadership
Carries out major assignments in conducting the operations of the international office business through managing extensive patient portfolios
Develops and maintains resources for patients in collaboration with marketing, development and other institute resources
Manages discharge process including discharge planning, monitoring inpatient cases, and providing necessary coordination with internal care teams, interpreter/ambassador, IPC, scheduling teams, and external stakeholders
Manage repatriation and post-repatriation processes
Delivers concierge-level attention for each patient
Serves as on-call, after-hours contact to provide international patients assistance with the coordination of medical care outside of regular business hours as needed
Responsible for adherence to standard operating procedures, compliance requirements and meeting defined service levels/key performance indicators related to patient care
Collaborates on the development and implementation of programmatic initiatives to optimize operations and programmatic development
Collaborates with fellow international team members to ensure seamless coverage and task management in times of full and partial staffing levels
Participates in training and onboarding of new hires
Other duties and responsibilities as required
Qualification
Required
High school diploma
3 years of administrative and/or customer service experience, preferably in a healthcare setting
Knowledge of medical terminology, specifically within oncology
Strong analytical, decision making and time management skills
Exceptional computer skills and knowledge of Microsoft Office (operating systems, word processing, database, electronic mail, Internet, spreadsheet), Customer Relationship Manager (CRM) tools
Strong problem-solving skills including the ability to resolve complex issues on behalf of the providers and the patients
Exceptional customer service skills including the ability to deescalate and resolve patient concerns
Exceptional oral and written communication skills including email etiquette
Strong critical thinking and process improvement skills
Ability to relate to and collaborate with a varied workforce and patient base in a highly matrixed organization
Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Ability to handle sensitive and confidential information discreetly
Ability to adapt to changing priorities and champion change within peers
Highly motivated, independent, and capable of performing in a fast-paced environment
Team player
Preferred
Bachelor's degree
Knowledge of patient scheduling
Knowledge of Epic
Bilingual or Multilingual; Knowledge of Arabic strongly preferred
Company
Dana-Farber Cancer Institute
Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research.
1001-5000 employees
H1B Sponsorship
Dana-Farber Cancer Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (191)
2024 (145)
2023 (155)
2022 (139)
2021 (105)
2020 (113)
Funding
Current Stage
Late StageTotal Funding
$88.08MKey Investors
Elaine and Eduardo Saverin FoundationThe DeGregorio Family FoundationLlama
2025-11-24Grant· $20M
2025-05-06Grant· $1M
2024-09-24Grant· $0.5M
Leadership Team
Edward Benz
CEO
Recent News
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2025-12-29
MarketScreener
2025-12-16
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