Gellert Global Group · 4 hours ago
Customer Service Representative
Elizabeth, NJ
Full-time
Onsite
Entry, Mid Level
$42K/yr - $64K/yr
2+ years expGellert Global Group is a leading North American food importing company with over 100 years of experience in the industry. The Customer Service Representative will provide service and support to customers, sales representatives, and the operations team by processing orders and resolving service issues.
EmailFood and BeverageFood DeliveryFood TrucksHotelRestaurantsShippingTransportation
Responsibilities
Enter customer orders according to established policies and procedures
Perform EDI verification
Process returns (RMA)
Request Credits
Process sample orders
Support customer warehouse appt scheduling
Route customer complaints and/or other customer requests thru Sales Support Manager (product specs/ COA/quality issues)
Send order confirmations and spec sheets to customer
Ensure that product codes, quantities, pricing, ship dates, delivery dates and all required order inputs are complete
Work with logistics to obtain delivery appt requiring buyer approval
Work with sales representatives to resolve and or substantiate customer invoice deductions and credits
Maintain accurate electronic files for all documentation
Support the accounts receivable department with clearing deductions for promotions
Develop product knowledge and participate in product training opportunities
Effectively process all incoming calls and emails in a professional, friendly, and timely manner
Update customer specific pricing monthly
Proactively communicate with customers to answer any queries and resolve any problems
Partner with sales representatives and brokers to exceed customer’s service expectation
Provide timely feedback to management and sales team regarding any service failures or customer concerns
Release orders to 3rd party warehouses and communicate with those entities daily
Communicate with internal departments regarding pricing and customer queries and requests
Perform various additional administrative functions as needed or assigned, including correspondence and filing
Other duties assigned as needed
Qualification
Required
Associate's degree or equivalent work experience
Minimum of 2 years Customer Service experience in a sales driven customer service organization
Proficiency in Microsoft Office
Willingness to address difficult situations and provide potential solutions
Urgency in responding to internal and external customers and vendors
Exceptional organizational skills
Professional interpersonal and communicational skills
Good math skills - ability to add, subtract, multiply, and divide in all units of measure
Basic typing and data entry skills
Ability to function independently and multitask
Positive work attitude, value a high level of customer service and can solve problems independently
Benefits
Medical, dental and vision insurance
Company-paid life, accident and long-term disability insurance
Flexible spending accounts
Annual bonus opportunity
Matching 401(k) with immediate vesting upon enrollment
Generous employee referral program
Online training courses
Virtual and classroom development experiences
Education assistance program
Paid-time off
Parental leave
Flexible work schedules
Employee engagement and recognition programs
Wellness, philanthropic and DE&I initiatives
Company-sponsored celebrations
Team-building events
Company
Gellert Global Group
The Gellert Global Group is one of the largest and most established food importers in the U.S.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John G. Nathan
Chief People Officer
Recent News
2024-04-09
Company data provided by crunchbase