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Operation Smile · 7 hours ago

Global Operations Coordinator (LAC)

Virginia Beach, VA

Full-time

Hybrid

Entry, Mid Level

$15K/yr - $28K/yr

1+ years exp

Operation Smile Inc is dedicated to improving the lives of children with cleft lips and palates, and they are seeking a Global Operations Coordinator for the LAC Region. This role involves program preparedness assessments, resource allocation, operational oversight, and providing support for programmatic teams within the assigned region.

Health CareMedicalNon Profit

Responsibilities

Continuously assess program status, readiness, and performance through established program performance indicators, tools, and processes. Manage a programmatic indicator tracker and provide regular status updates. Identify issues and challenges and collaborate with departments and key stakeholders to develop solutions and ensure effective support

Monitor resource needs through annual country activity plans, program performance reviews, and ongoing assessment and communication with the country teams. Identify trends and provide recommendations for local teams and HQ departments

Serve as a centralized source for program-related information to support operational decisions regarding program planning, implementation, and resource allocation

Collaborate with Regional Directors and HQ departments to align priorities, resolve operational challenges, and continuously improve program performance

Promote adherence to an established operating rhythm and model to ensure programs and activities are running effectively and efficiently to meet goals and objectives

Analyze program data and trends to support learning, quality improvement, and strategic decision-making. Share insights and lessons learned with key stakeholders

Identify potential risks or disruptions to program delivery and support mitigation planning with Regional Director, country and HQ teams

Support program country and regional teams in the execution of day-to-day program operations and delivery of annual activity plans

In collaboration with Regional Directors, support the creation of annual and multi-year activity plans and budgets, re-evaluating frequently as necessary

Engage regularly with program country and regional programmatic staff to proactively confirm status, details, and required resources for upcoming surgical, nonsurgical, and education programs

Review program implementation plans and coordinate program planning and implementation support across HQ departments. Lead planning calls, engage key stakeholders, and conduct program out-briefs and debriefs

Ensure timely allocation of HQ resources—volunteers, supplies, equipment, technical materials—for program delivery

Ensure adherence to program implementation standards, and Medical Global Standards. Communicate updates to processes, standards, and documents to program country and regional staff. Promote established project management practices

Facilitate onboarding, virtual or in-person training, and mentorship for program and regional team members; contribute to planning and facilitation of regional and global meetings

Provide program planning and implementation support in the field as necessary. This can involve 2 - 3 week-long stays on site

Qualification

Program ManagementAnalytical SkillsProject ManagementMicrosoft OfficeSpanish ProficiencyCultural CompetenceOrganizationProblem SolvingStrategic ThinkingCommunication Skills