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Hoosier Hills Credit Union · 4 hours ago

Associate Member Advisor

Jasper, IN

Full-time

Onsite

Entry Level

$15.93/hr - $23.90/hr

1+ years exp

Hoosier Hills Credit Union is an award-winning credit union recognized for excellence in member service. The Associate Member Advisor role focuses on creating outstanding member experiences by managing transactions, advising on products, and fostering relationships with both new and existing members.

FinanceFinancial Services

Responsibilities

Provide exceptional service aligned with Hoosier Hills Credit Union’s mission and Service Promises

Forge and maintain strong connections with new and existing members, delivering outstanding service

Execute transactions and manage account service requests efficiently and accurately

Perform transaction processing and account maintenance, addressing related inquiries promptly

Ensure precise and professional handling of transactions and interactions. Adhere to security guidelines for transactions and account maintenance. Follow protocols for supervisor overrides, safeguard cash, and assist with account and Service Center procedures. Adhere to BSA/AML regulations

Assist with online banking, statements, card activation, wire transfers, and general account maintenance. Act as a knowledgeable resource, support problem resolution, and always act in the best interest of the members

Identify and suggest HHCU products that meet members’ needs, enhancing their overall experience. Provide information on additional products and services that may help members achieve their financial goals

Communicate clearly with supervisors and team members. Contribute to planning, share improvement ideas, and engage in self-evaluation

Engage in continuous learning and self-improvement to drive personal and team development