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Aristocrat Gaming · 4 hours ago

Field Service Technician

Bakersfield, CA

Full-time

Onsite

New Grad, Entry Level

$22.95/hr - $42.61/hr

Aristocrat Gaming is a world leader in gaming content and technology, and they are seeking a Field Service Technician to provide technical support for their customers. The role involves troubleshooting, installing, maintaining, and repairing gaming machines, ensuring seamless operation at customer facilities.

CasinoGamificationManufacturing

No H1B

Responsibilities

Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers

Perform routine maintenance on gaming machines

Respond promptly to customer calls and emergency requests, prioritizing critical issues

Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned

Maintain inventory accuracy and follow the parts inventory process

Support customers with technical inquiries and documentation

Report on trends, needs, and service challenges

Review pre-install documents to determine if parts will be needed to complete the installation

Gather and report accurately on service activities by using field service management reporting tools

Uphold high standards of professionalism, integrity, and customer service daily

Self-direct and carry out day-to-day tasks with little direction

Follow Aristocrat’s Safety Guidelines

Qualification

TroubleshootingTechnical supportGaming machinesField service experienceElectronicsMechanicsCustomer serviceOrganizationCommunication skillsAdaptability

Required

High school diploma, GED, or equivalent work experience

At least 21 years of age

Have a clean and valid driver's license and maintain an insurable driving record

Able to acquire a gaming license as required (Gaming License requirements will vary depending on location). Upon hire, Aristocrat will assist with application, payment, and renewal

Willing to do daily travel in the assigned territory. Regional and national travel may be up to 30%

Self-starter, flexible, adaptable, highly organized, and proactive

Passion for technology and solving problems

Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals

Able to communicate effectively and constructively with customers and coworkers

Can lift and move a minimum of 50 pounds

Able to push up to 250 pounds with the assistance of moving equipment

Able to climb and balance on ladders

Have good manual dexterity, hand/eye coordination, and good eyesight

Able to drive and operate a vehicle for extended periods

Preferred

Experience as a slot technician, field service of technical products, or other diagnostic work

Experience working in the field, being on call, and traveling for work

Experience with electronics, mechanics, and troubleshooting

Benefits

Health, dental, and vision insurance

Paid time off

401(k) plan with employer matching

Company

Aristocrat Gaming

Glassdoor3.8

Aristocrat Gaming is a division of Aristocrat Leisure Limited (ALL) and is the leading designer, manufacturer and distributor of Class 3 and Class 2 land-based slot games.

Founded in 1953