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Meta · 2 hours ago

Business Support Engineer

Menlo Park, CA

Full-time

Hybrid

Mid, Senior Level

$114K/yr - $167K/yr

Meta builds technologies that help people connect, find communities, and grow businesses. As a Business Support Engineer, you will provide technical support to Meta’s partners and clients, ensuring high-quality product experiences while managing integrations and resolving issues with cross-functional teams.

Computer Software

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale

Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world

Manage technical relationships with Meta partners, providing technical support and handling service outages

Become an expert in one of our business products and how best to deploy them and troubleshoot them

Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service

Troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues

Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available

Communicates partner needs to the Meta product teams to improve people’s experience with our products

Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context

Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)

Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team

Use your problem-solving skills to resolve business problems

Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact

Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance

Effectively manages key relationships with multiple Cross productive partners, demonstrating leadership by facilitating communication of the team and nurturing Cross Functional relationships

Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management

Constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources

Make informed decisions and recommendations based on the reprioritization of competing needs

Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals

Qualification

Cloud infrastructureAPI developmentFull-stack developmentIT infrastructure knowledgeData analysisTechnical documentationProject managementPHP/HackJavaScript/ReactGenAIMLCross-functional collaborationProblem-solving

Required

Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, GCP, AWS, etc.)

Proven experience in API development on cloud based infrastructures

Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures

Experience in communicating with technical and business audiences and creating technical documentation

Solid understanding of IT infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocols

Experience assessing, analyzing, and resolving operational issues using data

Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment

Preferred

Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems

Experience with large scale enterprise system development

Proficiency in PHP/Hack and JavaScript/React

Experience working across a global team, solving problems, and designing business operations from scratch

Experience with GenAI, Large Language Models (LLMs), Machine Learning (ML), etc

Benefits

Bonus

Equity

Benefits

Company

H1B Sponsorship

Meta has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5565)

2024 (5944)

2023 (3874)

2022 (5237)

2021 (7)

2020 (10)