Hilton Grand Vacations · 6 hours ago
Quality Assurance Specialist
New Orleans, LA
Full-time
Onsite
New Grad, Entry LevelHilton Grand Vacations is seeking a Quality Assurance Specialist to serve as the primary liaison to customers during the follow-up process related to contracts and deeds. The role involves ensuring new owners understand their paperwork, assisting with reservations, and maintaining high-quality customer service through collaboration with sales and hospitality teams.
LeisureRecreationTravel
Responsibilities
Ensuring new owners understand their paperwork and contracts
Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase
Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals
Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service
Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership
The ability to work flexible schedules, including mornings, evenings, weekends, and holidays
A strong ability to efficiently resolve complex customer service issues
Qualification
Required
Ensuring new owners understand their paperwork and contracts
Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase
Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals
Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service
Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership
The ability to work flexible schedules, including mornings, evenings, weekends, and holidays
A strong ability to efficiently resolve complex customer service issues
Preferred
Timeshare sales experience
Timeshare quality assurance experience
CRM software experience
Proficiency with Microsoft products
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
Founded in 1992
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase