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IEHP · 2 days ago

Director, CAHPS Performance

Rancho Cucamonga, CA

Full-time

Onsite

Director/Executive

$169K/yr - $233K/yr

8+ years exp

IEHP is committed to healing and inspiring the human spirit, and they are seeking a Director of CAHPS Performance. This role is responsible for designing and executing strategies to improve CAHPS performance, enhancing member experience and quality performance across all product lines.

Health CareHealth DiagnosticsHospital

Comp. & Benefits

Responsibilities

Designing, leading, and executing strategies to improve CAHPS performance across all product lines

Driving measurable improvement in member experience, Star Ratings, Health Plan Ratings and quality performance

Integrating voice-of-the-member insights into enterprise strategy, operations, and provider engagement

Serving as a change leader and subject matter expert to ensure exceptional member experience that meets regulatory expectations and strengthens market competitiveness

Qualification

CAHPS survey methodologyStar RatingsMedicaid quality requirementsMember experience improvementChange managementAnalytical skillsData-drivenCommunication skillsCollaborative leadership

Required

A minimum of eight (8) years of progressive leadership experience in health plan quality, member experience, or related roles required

Proven success in designing and implementing CAHPS/member experience improvement strategies required

Bachelor's degree in healthcare administration, public health, business, or related field from an accredited institution required

Deep knowledge of CAHPS survey methodology, Star Ratings, and Medicaid quality requirements

Member-centered mindset, with passion for improving care experiences

Strong analytical, communication, and change management skills

Data-driven and outcomes-focused

Ability to lead cross-functional initiatives and influence at all levels of the organization

Strategic and operational balance: able to set vision while driving execution

Collaborative leader skilled at provider and stakeholder engagement

Preferred

Master's degree in healthcare administration, public health, business, or related field from an accredited institution preferred

Benefits

State of the art fitness center on-site

Medical Insurance with Dental and Vision

Life, short-term, and long-term disability options

Career advancement opportunities and professional development

Wellness programs that promote a healthy work-life balance

Flexible Spending Account – Health Care/Childcare

CalPERS retirement

457(b) option with a contribution match

Paid life insurance for employees

Pet care insurance

Company

IEHP

Glassdoor3.8

With a mission to heal and inspire the human spirit, Inland Empire Health Plan (IEHP) is one of the top 10 largest Medicaid health plans, the largest not-for-profit Medicare-Medicaid public health plan in the country, and for the fourth year in a row, certified as A Great Place To Work®.

Founded in 1995

Rancho Cucamonga, California, USA

1001-5000 employees