Team Quality Services · 4 hours ago
Field Quality Associate
Knoxville, TN
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrTeam Quality Services is committed to ensuring the highest standards of quality and reliability for their customers. The Field Quality Associate will serve as the primary liaison between service locations and their suppliers, driving continuous improvement initiatives and resolving quality-related issues in a timely manner.
AutomotiveLogisticsMechanical Engineering
Responsibilities
Develop and maintain strong relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters
Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specification, and material flow
Collaborate with cross-functional teams to establish and implement supplier quality performance objectives
Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions
Rapidly identify, isolate, communicate and resolve quality issues
Conduct root cause analysis of customer quality issues
Understand service location processes and its effect on customers’ parts
Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices
Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance
Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations
Identify leads and generate new business opportunities for the Company
Document and update notes, audits, issues, contacts, parts, and supplier information in software systems
Understand and leverage quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools (APQP, PPAP, FMEA, SPC, MSA)
Promote proper work ethic and demonstrate the Company’s Core Values, policies, procedures and best practices
Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status
Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems
Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone
Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving
Demonstrate a proven track record of driving supplier quality improvements and cost reductions
Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions
Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company
Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously
Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing
Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.)
Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required
Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events
Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines
Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws
Other duties as assigned
Qualification
Required
High school diploma or GED
Must be and remain eligible to be issued a passport for any required international travel/training
Valid driver's license
Ability to stand and walk for extended periods of time (2/3 or more of the workday), and perform tasks that require bending, stooping, kneeling, or crouching
Ability to work with and around others for extended periods of time (2/3 or more of the workday)
Ability to occasionally lift and carry objects weighing up to 50 pounds repeatedly throughout the day
Dexterity of hands and fingers to operate smartphones, keyboards, hand tools, and measurement devices
Keen eyesight to read small print/text/figures and to identify quality defects (including in low-light situations)
Comfortable working in environments with varying temperatures and noise levels
Preferred
Bachelor's degree in engineering or a manufacturing-related field
Experience in automotive manufacturing or supplier quality assurance
Company
Team Quality Services
Team Quality Services is a logistics company that offers representation, inspection, and lab services.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase