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First Place for Youth · 3 hours ago

Clinical/County Program Manager

Concord, CA

Full-time

Hybrid

Senior Level

$88K/yr - $107K/yr

5+ years exp

First Place for Youth is a leading non-profit organization dedicated to supporting foster youth in their transition to adulthood. The County Program Manager will supervise a multi-disciplinary team, manage program operations, and ensure effective support for youth in education, employment, and housing.

Non Profit

No H1B

Responsibilities

Hire, train, develop and supervise/coach a multi-disciplinary team of social work and case management staff including Youth Advocates/Social Workers and Employment and Education Specialists

Lead team members in setting personal and program-wide work goals and in maintaining accountability for goal achievement

Facilitate regular weekly program staff meetings

Conduct annual reviews of direct reports

Ensure fidelity to program model through weekly individual supervision with each staff person including routine field observations of staff

Lead or co-lead a clinical supervision group for clinical staff and staff working toward licensure, as assigned

Monitor staff effectiveness and support professional growth through review of outcome and practice data

Provide training and consultation grounded in evidence-based practice and First Place for Youth guiding principles including but not limited to trauma-informed care, positive youth development, strength-based approach and motivational interviewing

With management team, implement, train, and coach staff in best practice strategies

Ensure quality of services and accuracy and timeliness of all aspects of participant records including timely submission of all utilization, fidelity and outcome data

Participate in meetings to review participant progress and utilize data to evaluate progress and consider strategies to recalibrate intervention to ensure success

Include development of team-based strategies and excellent collaboration among team members

Ensure that all My First-Place staff are aligned with mission, values, and goals of First Place, capable of acting as ambassadors for the agency at all times, and focused on achieving outcomes, including integrated use of data and evaluative feedback

Provide direct intervention as needed including consultative support, crisis intervention, participation in or facilitation of meetings with youth, county workers, or others, and conflict mediation

Oversee day-to-day operations and effective functioning of assigned team; track outcomes, manage budget and grants, implement case plans for youth working in conjunction with their support team, contribute to and ensure compliance with program policy and ensure retention of youth in housing

Provide leadership and guidance to staff on all components and processes of First Place for Youth programs with particular emphasis on assigned program

Effectively manage team to ensure baseline and in program assessments, summaries and action plans are timely and accurate

Develop and maintain effective working relationships with community partners including County Social Work and Probation staff and supervisors

Participate in the implementation of First Place’s outreach and marketing strategy to promote referrals, education about services, and utilization of First Place programming and services as assigned

Champion Continuous Quality Improvement and participate on other committees as assigned

Implement intake and referral system to ensure full census, low vacancy, and retention of youth in program

Collaborate with Social Workers and Probation partners to receive and process referrals

Conduct Program Day with youth referrals, schedule and conduct Intake Assessments, determine fit for MFP, schedule and conduct team meetings and move ins

Work closely with the Housing Team to understand vacancy and slate youth

Manage files for new youth and youth already in program to be prepared

Work closely with Contracts department to stay in compliance

Attend monthly meetings with county partners

Work closely with the Director of Programs and the Management Team to provide leadership to the organization’s programs

Support on-going development and evaluation of highly effective programs and organizational systems

Collaborate to ensure that housing and support services are being effectively and cohesively delivered to all youth in the region

Contribute to the development of and ensure adherence to aggressive, measurable, and strategic operational and performance goals

Actively participate in regularly scheduled Managers meetings, agency staff meetings, and individual supervision with the Regional Director of Programs

Provide strategic direction to First Place’s programs, utilizing data from assessments, reports and evaluations to recommend improvements to the program and interventions employed with youth participants

Incorporate performance management best practices in the management and delivery of services to improve retention and increase outcomes

Ensure efficient and reliable program operations through compliance with First Place policies and protocols and all regulatory requirements

Work with referral agencies, community resource organizations and First Place staff to develop creative ways for participants to practice and strengthen their independent living skills

Work collaboratively with the Housing Manager to ensure cohesive delivery of property management services according to First Place policies and guidelines

Provide local leadership including ensuring safe office environment

Liaise with Finance, Housing, Compliance, Talent, Development and other departments to achieve effective, efficient programming

Professionally and effectively represent the agency as needed at regularly scheduled meetings with collaborative partners, and at other meetings as deemed important to the advancement of First Place’s mission and goals

Other duties as needed and assigned

Qualification

Master's Degree in Social WorkLCSWMFT LicensureProgram Budget ManagementDirect Service ExperienceCultural CompetencyPeople Management SkillsSocial Service Systems KnowledgeProject Management SkillsComputer SkillsCommunication SkillsLeadership Skills

Required

A Master's Degree in: Social work or social welfare; Marriage, family, and child counseling; Child psychology, child development; Counseling psychology, social psychology; Clinical psychology or educational psychology; Education with a counseling emphasis; or Equivalent Master's Degree in human services or behavioral science degree as determined by the licensing agency

Three years of full-time social work or casework employment in the field of family or child welfare services required

A strong dedication to cultural competency that creates conditions that remove barriers and increase a sense of belonging

Prior program budget management experience is required for this role

2-4 years managerial experience Required

Direct Service Experience - at least 5 years' experience working with underserved and disadvantaged youth, preferably current and former foster youth

Knowledge of which local community referral resources will best meet the needs of youth in the My First-Place program

People, Project and Program Management Skills - Exemplary people management skills, and effective team leadership skills. Cross-functional collaborative capacity. Ability to either take direction or work independently as the situation requires. Strong supervisory skills and proven success supporting staff development and empowerment

Field knowledge - Understanding of social service systems, with particular emphasis on the foster care system and services for young adults and young parents

A dependable car, valid driver's license, and proof of insurance

Leadership - Flexible, energetic, and outcomes-oriented self-starter who brings a creative approach to solving problems

Strong communication Skills - Exceptional oral and written communication skills including the demonstrated ability to research, assimilate, and analyze information, compose reports and correspondence, and present proven data in a clear and inspiring manner

Computer Skills - Proficiency with Microsoft Office applications, including MS Word, Excel, Access, PowerPoint, Project, and Outlook. Experienced with database systems

Availability for occasional evening and weekend work and some travel as needed