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Cleveland Diagnostics · 8 hours ago

Field Applications Specialist (REMOTE)

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Cleveland Diagnostics is developing innovative diagnostics tests to improve cancer diagnostics. The Field Applications Specialist will be responsible for implementing IsoPSA in customer labs, providing technical support, and ensuring successful assay implementation through extensive travel and collaboration with clients.

BiotechnologyHealth CareHealth DiagnosticsNeuroscience

Responsibilities

Design plan to implement IsoPSA at CDx customer labs

Execute IsoPSA IVD implementations at CDx customer labs

Provide ongoing Technical Support to CDx IVD customers post customer implementation

Other duties as assigned

Qualification

IsoPSA implementationClinical laboratory experienceMT (ASCP) certificationCustomer conflict resolutionLaboratory practicesTroubleshooting laboratory equipmentEagerness to learnWordExcelPowerPointSalesforce.com proficiencyEMRLIS systemsEffective communication skillsDetail orientedSelf-starterOrganizational skillsInterpersonal skills

Required

BA/BS in Chemical, biological or clinical laboratory science

Five years of experience working in clinical or CLIA lab environment

Must have the technical expertise and experience to implement IsoPSA in a Clinical Laboratory

Must possess a positive customer attitude

Must be able to handle customer conflict appropriately

Must be able to travel extensively, up to 80%

Has to have the skills to build this program, execute it, and teach other application specialists to execute

Must be able to work quickly and cohesively with the commercial CDx team

Must be savvy in handling delicate customer situations

Understands and complies with good laboratory practices: safety, HIPAA, confidentiality & regulatory requirements

Requires critical thinking skills & decisive judgement skills

Must be a self-starter with high motivation level & eagerness to learn

Detail oriented and able to work in a fast paced environment

Excellent aptitude for troubleshooting laboratory equipment

Effective interpersonal, organizational and communication skills required

Excellent computer skills with proven proficiency in software products including Word, Excel, Powerpoint, and Salesforce.com. Knowledge of industry EMR and LIS systems a plus

Valid driver's license

Frequent use of personal vehicle, including out of state visits

This position requires involvement outside of standard business hours

COVID-19 vaccination is highly recommended