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GetixHealth · 9 hours ago

Customer Service Representative - Part Time (Remote)

United States

Part-time

Remote

Entry, Mid Level

$17/hr - $17/hr

2+ years exp

GetixHealth is seeking a Customer Service Representative to ensure accurate and timely billing for client-assigned healthcare accounts. The role involves assisting patients with inquiries related to billing, payments, claims, and benefits while maintaining effective working relationships with various stakeholders.

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Responsibilities

Medical Collections

Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts

Gathering information, performing research and resolving customer inquiries

Communicate appropriate options for resolution in a timely manner

Inform customers/patients about services available and assess their needs

Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required

Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness

Qualification

Medical revenue cycle managementHIPAA knowledgeMS Office proficiencySpanish fluencyAttention to detailVerbal communicationWritten communicationInterpersonal communicationTeam collaboration

Required

High school diploma or college degree from an accredited college or university

Spanish fluency preferable

Two to five years industry experience in medical revenue cycle management is preferred

Medical experience, either practical or classroom knowledge needed

Proven understanding of the medical revenue cycle

Demonstrated excellent verbal, written and interpersonal communication skills

Demonstrated knowledge of HIPAA rules and regulations

Attention to detail

Good attendance record

Proven ability to work collaboratively in a team environment

Demonstrated ability to perform work in alignment with company mission and values

Proven PC proficiency in MS Office Suite Applications

Remote positions have to first pass our home Internet Service passing company assigned Internet Speed Test

The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone (provided by GetixHealth)

Occasional lifting may be required up to 25 lbs

Must be able to sit for extended periods of time with frequent bending and stooping

Preferred

Spanish fluency preferable

Two to five years industry experience in medical revenue cycle management is preferred

Benefits

Eligible for a quarterly bonus

Company

GetixHealth

GetixHealth provides hospitals, clinics, university medical centers, and other healthcare facilities across the United States with comprehensive revenue cycle management (RCM) services.

Founded in 2012

Houston, Texas, USA

1001-5000 employees