Nexxaworks ยท 9 hours ago
Customer Service Assistant
Rochester, NY
Full-time
Onsite
New Grad, Entry LevelNexxaworks is a marketing firm that focuses on creativity, strategy, and innovation. They are seeking a dedicated Customer Service Assistant to enhance customer satisfaction and foster loyalty by addressing inquiries, resolving issues, and ensuring a seamless experience for customers.
Marketing & Advertising
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Assist customers with product-related questions and provide detailed information about our services
Resolve customer complaints and issues effectively, ensuring satisfaction and retention
Maintain accurate records of customer interactions and transactions in our database
Collaborate with team members and other departments to enhance overall service quality
Qualification
Required
High school diploma or equivalent
Proven experience in a customer service role or similar
Excellent verbal and written communication skills with a customer-focused attitude
Strong problem-solving abilities and a knack for managing conflicts effectively
Ability to multitask and prioritize tasks in a fast-paced environment
Proficiency in Microsoft Office Suite and basic computer skills
Preferred
Familiarity with CRM systems
Familiarity with chat software
Benefits
Medical
Dental
Vision
PTO
Company
Nexxaworks
Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference.
Founded in 2017
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase