Morley Β· 2 hours ago
Remote Automotive Customer Service Agent (Dealer Assistance)
United States
Full-time
Remote
Entry Level
$13/hr - $13/hr
2+ years expMorley is a company committed to delivering extraordinary experiences, and they are seeking a Remote Automotive Customer Service Agent (Dealer Assistance). In this role, you will provide support to automotive dealerships by assisting with orders, tracking shipments, and resolving customer inquiries through various communication channels.
ConsultingData Collection and LabelingMarketing
No H1B
Responsibilities
Provide fantastic service over the phone
Use your computer skills to:
Research requests related to profile assistance
Track vehicle shipments and vehicle orders
Assist with car warranties
Escalate critical orders
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Qualification
Required
Computer, typing and phone skills
Interpersonal skills
Detail oriented
High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
Can speak and type proficiently at the same time
Able to problem-solve, act as a consultant and resolve customer issues
Solid work ethic, able to meet deadlines
Excellent organizational and interpersonal skills, strong attention to detail
High school diploma or equivalent
Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
Ohio resident
Secluded and distraction-free work environment
Required internet setup: High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported
Preferred
Degree in a relevant or related field
Experience in the automotive industry
Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
Company
Morley
π’ππΏ π°πΉπΆπ²π»ππ We serve four demanding markets: - Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers - Global / Fortune 500 companies seeking meeting, incentive and special events management - Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage) - Museums, schools, libraries and other institutions seeking custom built exhibit installations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
P
Paul Furlo
President & CEO
Company data provided by crunchbase