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Extended Stay America · 2 hours ago

Night Service Rep Part Time-103020

Indianapolis, IN

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Extended Stay America is a hospitality company that provides comfortable and affordable accommodations. They are seeking a Night Service Representative Part Time to respond to on-call business needs during overnight hours, ensuring guest satisfaction and safety while managing check-ins and addressing emergencies.

HospitalityHotelHousekeeping ServiceReal EstateTravel

Responsibilities

Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations

Maintain control of all hotel keys, including safeguarding from mishandling or theft

Log keys in and out, when necessary

Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary

Keep abreast of hotel policies, training, and safety procedures

Ensure all safety, guest and security concerns are reported per company policy

Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary

Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary

Maintain proficiency in all location computer and software systems

Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary

Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise

Other job duties as assigned by management

Qualification

Hotel PMS systemMicrosoft Office SuiteOral communicationWritten communicationCustomer serviceProfessional demeanorTime managementProblem-solving

Required

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Document events in writing and prepare routine correspondence

Operate the hotel mobile phone

Speak effectively before groups of customers. Must be proficient in reading and speaking English

Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system

Excellent oral and written communication skills

Friendly, cooperative manner and patience in dealing with guests and staff

Professional appearance and demeanor

Self-starter with the ability to prioritize and handle issues under pressure

Strong time management and problem-solving skills

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs

Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations