RSA Inc. · 3 hours ago
Field Service Engineer 2
Houston, TX
Full-time
Onsite
Mid Level
$110K/yr - $120K/yrSolutech is committed to ensuring critical medical devices are always available to support patient treatment and diagnosis. The Field Service Engineer 2 will perform on-site or in-house service, repair, and installation of company-serviced products while providing technical support and maintaining trust with primary accounts.
Health CareManufacturingMechanical EngineeringMedicalMedical DeviceNetwork HardwareOncology
Responsibilities
Perform on-site or in-house service, repair and/or installation of company-serviced products. This may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking
Provide technical support to customers on operational or maintenance aspects of system equipment
Serve as customer contact on technical and service-related problems
Diagnose mechanical, hardware, software, and systems failures, using est. procedures
Determine most cost-effective repair/resolution to minimize customer downtime
Prepare reports for analysis of product failure trends and service ability issues
Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner
Oversee and maintain spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure operation of equipment according to technical and safety guidelines with the highest level of satisfaction
Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure updated customer maintenance information is available
Maintain up-to-date technical documentation regarding all operating characteristics, design factors, and technical performance of assigned products
Maintain a high degree of professional knowledge and safety consciousness according to guidelines to perform activities under the safest working conditions
Report by means of Salesforce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available
Qualification
Required
Expert professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment
Knowledge and professional technical experience with micro-computers/PC based systems
Client focused attitude
Articulate and skilled in interpersonal communication; fluency in the local language and in English, both written and spoken
Sound computer usage and debugging skills
Ability to identify and repair routine software and network problems
Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks
Identify and resolve simple imaging system defects
Candidate must complete training plan as developed during onboarding or the annual evaluation process
Familiar with business tools including E-mail, Microsoft Word, Excel, and PowerPoint
Preferred
Experience with Salesforce or equivalent ERP product and productivity software
Company
RSA Inc.
Patient Focused. Quality Driven.
Founded in 1995
51-200 employees
H1B Sponsorship
RSA Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2023 (4)
2021 (6)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Sheridan Capital Partners
2022-06-22Private Equity
Leadership Team
Larry Nguyen
Chief Information Officer
Samantha Honaker Bentley
Human Resources Business Partner
Recent News
Business Wire
2025-06-25
Company data provided by crunchbase