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P4 Automotive · 7 hours ago

SERVICE SHOP FOREMAN

Edinburgh, Indiana

Full-time

Hybrid

Senior Level

Twisted Torch Harley-Davidson is seeking a dynamic leader to bridge operational management with hands-on shop leadership as they continue to expand. This hybrid role requires a Master Technician's expertise combined with a manager's organizational oversight, focusing on maintaining consistency in scheduling, quality control, and seamless communication across advisors, technicians, and parts.

AutomotiveElectric VehicleRetail

Responsibilities

Lead daily service operations with a focus on throughput, KPI performance, and customer satisfaction

Supervise workflow allocation, prioritization, and coordination between Service and Parts to maximize efficiency and proficiency

Ensure warranty submissions, flat-rate tracking, and labor reports are accurate and timely within the DMS

Mentor entry- and mid-level techs in H-D processes, tool use, and diagnostic methodology

Coach and develop technicians and advisors, fostering accountability and alignment with Harley-Davidson Service standards

Serve as the escalation point for QC, diagnostics, and customer concerns

Maintain shop safety, equipment integrity, and compliance with H-D operational guidelines

Drive performance through KPI visibility—efficiency, proficiency, CXI, and revenue-per-RO

Conduct weekly performance huddles to review production goals, carryover trends, and scheduling balance

Identify workflow bottlenecks and implement process improvements to optimize cycle time and team efficiency

Qualification

DMS platformsTechnical oversightTeam developmentKPI performanceQuality controlMentorshipCommunication skillsProblem-solving

Required

An experienced leader with a thorough working knowledge of DMS platforms (Talon, Lightspeed, CDK, etc.)

Strong technical background

Proven ability to build and sustain a high-performance team

Hands-on, decisive, and engaged leadership style

Ability to drive daily service operations focusing on throughput, KPI performance, and customer satisfaction

Supervise workflow allocation, prioritization, and coordination between Service and Parts