Blackberry Farm · 1 day ago
Retail Supervisor
Walland, TN
Full-time
Onsite
Entry Level
1+ years expBlackberry Farm is seeking a Retail Supervisor to enhance customer service and drive retail sales. The role involves overseeing retail associates, assisting with shop operations, and ensuring an excellent shopping experience for guests.
HotelResorts
Hiring Manager
Ashley Lewis
Responsibilities
Provide five-star shopping experience for our guest through superior customer service, product knowledge, maintaining sales floor standards, restocking sales floor
Assist Retail Manager to drive sales to reach budgeted goals
Oversee a team of Retail Associates along with Retail Manager
Assist Retail Manager in writing department schedule
Assist guests with phone purchases, in-shop purchases and shipping orders
Independently fulfill day to day shop operation requirements
Lead corporate gifting efforts throughout the year, but especially through the holiday season
Have solid computer skills and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
Run monthly inventories – oversee initial counts and follow up with discrepancies, work with Retail Manager and Retail Buyer to troubleshoot any issues
Assist with special event set up and sales
Merchandising and floor sets of product in shops, especially with seasonal changes
Must work well with corporate leadership – flexible, open-minded, solution seeking and always in the pursuit of doing what is best for the department
Excellent communication skills among guests, team members and with other departments
Maintain shop checklists, restocks, standard operating procedures so that they are up to date and accurate
Check in and out new merchandise if needed and work with warehouse team on any discrepancies
Train new team members on policies and procedures
Ensuring that regularly and accurate shop restocks are happening
Supervise Retail Associates and daily operations of gift shops
Qualification
Required
Provide five-star shopping experience for our guest through superior customer service, product knowledge, maintaining sales floor standards, restocking sales floor
Assist Retail Manager to drive sales to reach budgeted goals
Oversee a team of Retail Associates along with Retail Manager
Assist Retail Manager in writing department schedule
Assist guests with phone purchases, in-shop purchases and shipping orders
Independently fulfill day to day shop operation requirements
Lead corporate gifting efforts throughout the year, but especially through the holiday season
Have solid computer skills and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
Run monthly inventories – oversee initial counts and follow up with discrepancies, work with Retail Manager and Retail Buyer to troubleshoot any issues
Assist with special event set up and sales
Merchandising and floor sets of product in shops, especially with seasonal changes
Must work well with corporate leadership – flexible, open-minded, solution seeking and always in the pursuit of doing what is best for the department
Excellent communication skills among guests, team members and with other departments
Maintain shop checklists, restocks, standard operating procedures so that they are up to date and accurate
Check in and out new merchandise if needed and work with warehouse team on any discrepancies
Train new team members on policies and procedures
Ensuring that regularly and accurate shop restocks are happening
Must comply with all company policies and procedures
To perform the essential functions of this position regular and consistent attendance is required
Must be able to work well with other Team Members, Managers, and interact with our guests
Must have the flexibility to work weekends and holidays
Supervise Retail Associates and daily operations of gift shops
High school diploma or equivalent
Minimum of 1-2 years of experience in customer service or retail
Must have excellent verbal and written communication skills
Must be able to effectively communicate with guests, team members, and managers
Basic knowledge and understanding of math
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to lift up to 50 lbs
Must be able to sit or stand for a long period of time
Must be able to safely operate a company vehicle or golf cart
Must be able to work in a fast-paced and demanding guest service environment
Company
Blackberry Farm
Blackberry Farm provides hotel and resort services as FAUCHON.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jami Norris
Recruiting and Partnerships Program Manager
Roy Milner
Chief Fermentation Officer
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