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WSH Management · 6 hours ago

Assistant Manager-Tellus on Carson Apts., Torrance, CA- onsite

Torrance, California

Full-time

Onsite

Entry, Mid Level

1+ years exp

WSH Management is a trusted leader in managing senior and multifamily apartment communities across California. The Assistant Manager will support the lease-up and operations of the Tellus on Carson affordable housing community, focusing on application processing and daily property management tasks.

Real Estate

Responsibilities

Assist in day-to-day management of the property, supporting the Resident Manager in all operational functions

Provide high-quality customer service to residents, addressing inquiries, concerns, and maintenance requests promptly

Collect, record, and deposit rent payments in accordance with company policy

Process invoices, track expenses, and assist with monthly financial reporting

Coordinate and track work orders to ensure timely completion and follow-up

Help oversee maintenance staff to ensure property upkeep, preventive maintenance, and curb appeal standards are met

Assist with resident notices, inspections, and other administrative duties as assigned

Serve as backup for the Resident Manager during absences or as needed

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)

Immediately record all telephone and in-person visits on appropriate reports

Files own guest cards and maintain according to established procedures

Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale

Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements

Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status

Ensure apartment is ready for resident to move-in on agreed date

Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs

Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community

Monitor renewals. Distribute and follow-up on renewal notices

Assist in monitoring advertising effectiveness

Distribute all company or community-issued notices

Represent the company in a professional manner at all the times

Operate computers programmed with accounting software to record, store and analyze information

Understand the lease agreement and application

Accept rental payments and post rents to the computer

Comply with federal, state and company policies, procedures and regulations

Record monies collected and prepare bank deposit slips on an on-going basis

Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed

Communicate with Property Managers regarding accuracy of invoices received; and invoices are coded correctly, according to company procedures

Ensure that all invoices received are approved, entered and paid within a timely manner

Access computerized financial information to resolve vendor and payment disputes

Check figures, postings and documents for correct entry, mathematical accuracy and proper codes

Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents

Prepare statement of accounting notices for past residents

Provide accounting support to Property Managers

Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals

Assist with maintaining compliance with all applicable Affordable Housing programs

Assume Property Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines

Provide general clerical assistance to community office

Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments

Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters

Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis, updating status in Yardi

Maintain open communication with Property Manager and Maintenance Technician

Contribute to cleanliness and curb appeal of the community on continuing basis

Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager

Enforce policies of the community

Advise residents of referral concessions (if permitted)

Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc

Distribute newsletters, pamphlets, flyers, etc

Assist in conducting market surveys and shop competitive communities

Learn and ensure compliance with all company, local, state and federal safety rules

Daily review of all emails and respond as necessary within 24 hours

Ensures that unsafe conditions are corrected in a timely manner

Performs other related duties as assigned

Carries out additional responsibilities as needed to support department and company objectives

Qualification

Tax Credit experienceCustomer serviceAccounting softwareMicrosoft OfficeProfessional demeanorAttention to detailCommunication skillsWriting skills

Required

Must possess a positive attitude and the ability to smile under all circumstances

Participate in training in order to comply with new or existing laws

Strong command of the English language, including proper grammar, spelling, and sentence structure

Thorough understanding of the English language and ability to communicate effectively with others

Strong writing and proofreading skills

Ability to work a flexible schedule

Neat, clean, professional at all times throughout the workday and/or whenever present at the community

Must possess a valid Driver's License, reliable transportation and current auto insurance coverage as this position may require some driving for company business

Comply with expectations as demonstrated in the employee handbook

Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem

Preferred

Tax Credit work experience is a must

High School Diploma or equivalent required; some college preferred

A minimum one-year experience in a customer service related industry or one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred

Must possess strong attention to detail and sales ability

Demonstrate an ability to support and contribute to community team

Strong command of the English language, including proper grammar, spelling, and sentence structure

Thorough understanding of the English language and ability to communicate effectively with others

Strong writing and proofreading skills

Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook and community software