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Local Government Federal Credit Union · 6 hours ago

Unified Communications Manager

Raleigh, NC

Full-time

Onsite

Senior Level

7+ years exp

Local Government Federal Credit Union is an organization that values diverse contributions and prioritizes employee well-being. The Unified Communications Manager will oversee the organization's unified communications systems, including Microsoft Teams, and manage a team to ensure efficient collaboration and compliance with business requirements.

BankingFinancial Services

Comp. & Benefits

Responsibilities

Lead, mentor, and develop the unified communications team. Conduct performance reviews, provide feedback, and ensure continuous professional development

Develop and implement a comprehensive strategy for all unified communications systems (Microsoft Teams, Email, and digital devices), ensuring alignment with organizational goals and objectives

Oversee the installation, configuration, and maintenance of unified communication systems and conference room technology systems

Manage upgrades, patches, and enhancements to ensure system reliability and performance. Ensure systems are resilient and can recover quickly from disruptions

Manage the administration of Microsoft Teams and Microsoft Exchange Online, including setup, configuration, and integration with other systems

Manage the administration of digital devices, including configuration, security, and integration with communication systems. Ensure all devices are up-to-date and comply with security standards

Provide technical support and troubleshooting for unified communication systems and digital devices. Manage all incidents and conduct root cause analysis to implement corrective actions to prevent recurrence

Develop and deliver training programs to ensure users are proficient with communication tools and devices

Collaborate with vendors to evaluate, select, and procure communication technologies and services

Work with internal stakeholders to understand communication needs and ensure solutions meet business requirements

Monitor the performance of unified communications systems and mobile devices to identify opportunities for process improvements. Implement measures to optimize system performance and user experience

Develop and enforce policies and procedures for the use of unified communication systems and digital devices. Ensure compliance with industry standards, organizational policies, and regulatory requirements

Create and maintain comprehensive documentation for unified communication systems, digital devices, configurations, and processes

Lead and manage projects related to the implementation and enhancement of unified communication systems. Coordinate project activities, timelines, and resources to ensure successful project delivery

Stay updated with the latest trends and advancements in unified communications and digital device management. Identify opportunities for improvement and lead the implementation of innovative solutions to enhance communication technologies

Develop and implement disaster recovery and business continuity plans for unified communication systems

Qualification

Unified Communications managementMicrosoft TeamsVoIPDigital device managementTelecommunications experienceNetwork infrastructureSecurity best practicesProject managementConversational AIVendor managementTechnical explanationCertificationsCommunication skillsAdaptabilityContinuous learning

Required

7 – 9 years general Information Technology experience engineering, designing, installing, administrating, upgrading, and maintaining mid-to-large scale telecommunications systems

1 – 3 years of experience as a telecommunications manager, supervisor, or leader

Fluent knowledge of modern Unified Communications systems that include supporting a Contact Center with Conversational AI capabilities

Proven experience in managing and administering unified communication platforms

Strong technical expertise in unified communications technologies, including Microsoft Teams, VoIP, video conferencing, and messaging systems

Proficiency in managing and configuring digital devices (e.g., smartphones, tablets, laptops)

Experience with network infrastructure and protocols related to unified communications

Knowledge of security best practices for communication systems and devices

Demonstrated experience in leading and managing projects, including planning, execution, and monitoring

Excellent verbal and written communication skills to interact with stakeholders at all levels

Ability to explain technical concepts to non-technical audiences

Strong vendor management skills to negotiate contracts and manage service providers

Ability to adapt to changing technologies and stay current with industry trends and advancements in unified communications

Preferred

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field

Experience with Genesys Cloud CX CCaaS platform

Experience with conversational AI platforms such as Omilia and Glia

Relevant certifications such as Microsoft Certified: Teams Administrator Associate, Cisco Certified Network Associate (CCNA), or similar are preferred