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Liberty Mutual Insurance · 10 hours ago

Content Strategist

United States

Full-time

Remote

Mid Level

$82K/yr - $157K/yr

3+ years exp

Liberty Mutual Insurance is seeking a UX Content Designer to join their UX Product Design team. The role focuses on optimizing agent-facing Small Commercial legacy quoting experiences by providing dedicated content design support to enhance digital tools for power users, improving efficiency and satisfaction.

FinanceFinancial ServicesInsurance

Responsibilities

Work in an agile environment. You’ll partner closely with product owners, product designers, and engineers, as well as other content designers, marketers, analysts, and researchers

Identify content opportunities. You’ll use content design and strategy methods to find ways to improve the user experience through information architecture and the use of language

Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium

Continuously seek and integrate user feedback. You’ll evaluate UX effectiveness and determine where and how to optimize content

Coordinate across multiple projects and workstreams. You’ll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user

Qualification

Content designAgile methodologyUser researchHuman-centered designProject managementCollaboration skillsCommunication skillsAttention to detail

Required

You have a Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experience

You have a strong attention for detail and enjoy working collaboratively on large projects while giving and taking feedback from both junior and senior design partners

You have experience working on design teams with a proven track record of successfully delivering content for external-facing digital applications

You have supported multiple agile software engineering teams in a scrum methodology environment

You know how to employ content design and strategy methods and tools like content audits, competitive assessments, quantitative analysis, design thinking exercises, user research, persona development, etc

You're analytical, and you love to synthesize complex information

You have a portfolio of written work that demonstrates creativity, problem solving, business impact, and results

3-5 years of relevant experience

As typically acquired through a Bachelor`s degree in English, Communications, Journalism or related field or equivalent experience and 2+ years of experience in a related field

Experience leading content initiatives from ideation through implementation

Exposure to human-centered design practices and product development methodologies

Strong attention to detail and ability to manage multiple projects simultaneously

Exceptional written and oral communication skills

Comfortable interacting with all levels of the company

Ability to present projects and status reports

Strong relationship building, networking, and collaboration skills