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ROYPOW USA · 7 hours ago

Tech Support Field Technician

Atlanta, GA

Full-time

Onsite

Entry Level

$21/hr - $25/hr

1+ years exp

RoyPow USA is seeking a highly skilled Tech Support technician to join their team. In this role, you will be responsible for providing technical support and assistance to customers, particularly with lithium batteries.

BatteryElectronicsEnergyManufacturing

Responsibilities

Providing technical on-site support and training to customers experiencing issues with their lithium batteries

Troubleshooting technical issues and working to resolve them in a timely manner

Maintaining accurate and up-to-date records of customer interactions and technical support requests

Assisting with product installation and maintenance as needed

Qualification

Technical support experienceTroubleshooting skillsLithium batteriesHardware repairCustomer service skillsAssociates degreeBilingual in EnglishChineseCommunication skillsProblem-solving skills